Front Desk Agent

Best Western San Diego Miramar; San Diego (CA); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Life insurance

PTO

401k with company match

Travel discount

Job summary

Excel Hotel Group in San Diego seeks a Front Desk Agent to check guests in and out quickly, efficiently and courteously using the property management system. You will process payments per hotel policies and provide information and service to guests and visitors.

The role requires friendly interaction, accuracy with transactions, and proactive guest support to ensure a positive stay.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones promptly.
• Upsells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with procedures, including posting charges and deposits.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates outstanding guest requests to management for follow-up.
• Responds to guest complaints and provides service recovery to ensure satisfaction.

Skills

Customer service

Communication

Tools

Hotel management system

Email

Word processing

Spreadsheet software

Job description

Benefits

• Opportunity for advancement


• 401(k)


• 401(k) matching

Job Summary

The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.


• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.


• Up-sells rooms whenever possible to maximize hotel revenue.


• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.


• Issues, controls and releases guest safe-deposit boxes.


• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.


• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Qualifications

• 1-2 years customer service experience.


• Ability to stand for 8 hours


• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates


• We offer an excellent travel discount program.


• Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.