Front Desk Agent

Torrington Hotel LLC; Torrington (WY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

Company parties

Employee discounts

Flexible schedule

Career Advancement Opportunities

Competitive Compensation

Job summary

Torrington Hotel LLC is looking for a friendly and positive Front Desk Agent in Torrington, Wyoming. The successful candidate will provide exceptional customer service, assist guests with check-in and check-out processes, and maintain communication with housekeeping for room availability. Candidates should possess strong communication skills and be customer-focused, with a minimum requirement of being 21 years or older. This position offers flexible scheduling and career advancement opportunities.

Qualifications

• Must be 21 or older.
• Excellent communication skills.
• Ability to stay positive in challenging situations.

Responsibilities

• Monitor hotel operations and activities.
• Take reservations via phone, email, and in-person.
• Build rapport with guests through friendly conversation.
• Describe features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Friendly and outgoing personality

Familiarity with hospitality industry standards

Proficient in English

Computer literacy

Customer-focused issue resolution

Ability to lift 30 pounds

Job description

Benefits

• 401(k)
• Company parties
• Employee discounts
• Flexible schedule
• Benefits/Perks
• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. Must be 21 or older.

Responsibilities

Monitor the maintain knowledge of hotel operations and activities

Take reservations and answer questions via phone, email, and in-person

Build rapport with guests and identify their needs through friendly conversation and open-ended questions

Describe the features and amenities of guest rooms

Ensure compliance with health and quality standards

Qualifications

Friendly and outgoing personality

Familiarity with hospitality industry standards

Proficient in English; knowledge of other languages is a plus

Computer literacy

Able to resolve issues with a customer-focused orientation

Able to lift 30 pounds