Front Desk Agent

Hyatt; Saint Paul (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Hyatt in Minnesota seeks a Front Desk Agent to provide exceptional guest service at check-in/out, issue room keys, process payments, and coordinate with housekeeping for room availability. You will answer inquiries and document transactions accurately, maintaining professionalism even under challenging situations.

The ideal candidate is friendly, fluent in English, with hospitality knowledge and computer literacy. This on-site role offers opportunities for growth within a respected hotel brand.

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy; ability to use reservation and payment systems.
• Able to resolve issues with a customer-focused orientation.
• Able to lift 30 pounds.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Skills

Friendly and outgoing personality

Proficient in English; knowledge of 2+

Familiarity with hospitality industry

Computer literacy

Customer-focused problem solving

Ability to lift 30 pounds

Tools

None

Job description

Benefits:

• 401(k)
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds