Front Desk Agent

Home2 Suites by Hilton; Petoskey (MI); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Flexible scheduling

Career advancement

Competitive compensation

Job summary

Home2 Suites by Hilton in Petoskey, Michigan seeks a friendly Front Desk Agent to assist guests with check-in/out, issue room keys, and coordinate with housekeeping for room availability. You will answer inquiries, process payments, and maintain positive communication with guests to deliver exceptional service.

The role requires a friendly demeanor, knowledge of hospitality standards, and strong English communication. Some lift and light duties may be required as part of daily operations.

Qualifications

• Friendly and outgoing demeanor for guest interactions.
• Knowledge of hospitality industry standards.
• Proficient in English; additional languages are a plus.
• Computer literacy and basic office software.
• Ability to lift 30 pounds and perform light physical tasks.

Responsibilities

• Monitor knowledge of hotel operations and activities.
• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify needs through friendly conversation and open-ended questions.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Friendly personality

Hospitality standards

Proficient in English

Other languages a plus

Computer literacy

Customer-focused problem solving

Ability to lift 30 pounds

Job description

Benefits

• Paid time off

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds