Front Desk Agent

Dhillon Hotel Inc; Williston (ND); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Training & development

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Dhillon Hotel Inc in Williston is looking for a positive and friendly Front Desk Agent to provide exceptional service to hotel guests. Responsibilities include assisting with check-in/check-out, answering inquiries, and maintaining communication with housekeeping. Candidates should have a friendly personality, computer literacy, and familiarity with hospitality standards. The position offers flexible scheduling and opportunities for career advancement.

Qualifications

• Able to lift 30 pounds.
• Familiarity with hospitality industry standards.
• Able to resolve issues with a customer-focused orientation.

Responsibilities

• Assist guests with the check-in and check-out processes.
• Take reservations and answer questions via phone, email, and in-person.
• Ensure compliance with health and quality standards.

Skills

Friendly and outgoing personality

Computer literacy

Proficient in English

Job description

Benefits

• Paid time off
• Training & development
• Benefits/Perks
• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds