Front Desk Agent

Hyatt Place St. Paul; Saint Paul (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

Benefits/Perks

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Hyatt Place St. Paul is seeking a friendly Front Desk Agent to deliver exceptional service to hotel guests. You will assist with check-in/check-out, issue room keys, and handle payments while coordinating with housekeeping to optimize room availability.

Strong communication skills are essential, and you will respond to guest inquiries with a positive attitude, ensuring a seamless and memorable stay for every guest.

Qualifications

• Friendly, outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy required.
• Able to resolve issues with a customer-focused orientation.
• Able to lift 30 pounds.

Responsibilities

• Assist guests with check-in and check-out processes.
• Issue room keys and process payments accurately.
• Coordinate with housekeeping to ensure room availability.
• Answer guest inquiries and provide exceptional service.
• Maintain health and quality standards in front desk operations.

Skills

Friendly personality

Hospitality standards

English proficiency

Computer literacy

Customer-focused problem solving

Physical strength

Job description

Benefits:

• 401(k)
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• Benefits/Perks
• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds