Front Desk Agent

Castroville Healthcare LLC; San Marcos (TX); Sur place; USD 17 000 - 25 000; Plein temps

Avantages offerts par ce poste

Employee discounts

Free uniforms

Opportunity for advancement

Training & development

Résumé du poste

Castroville Healthcare LLC is seeking a Front Desk Agent to provide exceptional service to hotel guests. You will assist with check-in/check-out, issue keys, and process payments, while coordinating with housekeeping to ensure room availability and answering guest inquiries.

The role requires a friendly, English-proficient individual with computer literacy and the ability to resolve issues in a customer-focused manner.

Qualifications

• Friendly and outgoing personality.
• Proficient in English; knowledge of other languages is a plus.
• Familiarity with hospitality industry standards.
• Computer literacy is required.

Responsabilités

• Assist guests with check-in and check-out, issue room keys, and process payments.
• Coordinate with housekeeping to manage room availability.
• Answer guest inquiries and complete paperwork promptly and accurately.
• Maintain knowledge of hotel operations and services.
• Take reservations via phone, email, or in person.

Connaissances

English fluency

Customer service

Friendly personality

Hospitality knowledge

Computer literacy

Issue resolution

Physical ability

Outils

POS basics

Description du poste

Benefits:

• Employee discounts
• Free uniforms
• Opportunity for advancement
• Training & development

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds