Front Desk Agent

Castroville Healthcare LLC; Brownwood (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Castroville Healthcare LLC is seeking a friendly Front Desk Agent to provide exceptional service to hotel guests. You will assist with check-in/check-out, issue room keys, and process payments, while coordinating with housekeeping for room availability and handling guest inquiries.

The role requires excellent communication, a positive attitude, and the ability to stay calm under pressure while delivering an outstanding guest experience.

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy.
• Able to resolve issues with a customer-focused orientation.
• Able to lift 30 pounds.

Responsibilities

• Monitor hotel operations and activities.
• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Friendly / outgoing personality

Hospitality standards knowledge

Proficient in English

Other language skills a plus

Computer literacy

Customer-focused problem solving

Ability to lift 30 pounds

Tools

POS systems

Job description

Benefits:

• Competitive salary
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Training & development

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds