Front Desk Agent

ARIAHNNA IN MCDONOUGH LLC; McDonough (GA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

ARIAHNNA IN MCDONOUGH LLC is seeking a Front Desk Agent to deliver exceptional guest service during check-in and check-out, issue room keys, and process payments. You will coordinate with housekeeping to ensure room availability and respond to guest inquiries with accuracy and courtesy.

The ideal candidate is friendly, fluent in English, with basic computer skills and the ability to stay positive under pressure, including lifting up to 30 pounds when needed.

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy.
• Able to resolve issues with a customer-focused orientation.
• Able to lift 30 pounds.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Skills

Customer service

Communication

English proficiency

Job description

Benefits

• 401(k)
• Health insurance
• Paid time off
• Benefits/Perks
• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds