Front Desk Agent

Flagrock Hospitality LLC; Flagstaff (AZ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

A local hotel is seeking a positive, friendly Front Desk Agent to assist guests with check-in/check-out, coordinate with housekeeping, and provide exceptional customer service. Ideal candidates will have a welcoming personality, strong communication skills, and the ability to handle various tasks effectively. This role offers competitive compensation and opportunities for career advancement.

Qualifications

• Must have a friendly demeanor and excellent communication skills.
• Knowledge of hospitality industry standards is beneficial.
• Must be computer literate and capable of handling customer inquiries.

Responsibilities

• Provide exceptional service to hotel guests.
• Assist guests with check-in and check-out processes.
• Maintain communication with housekeeping for room availability.

Skills

Friendly and outgoing personality

Customer-focused orientation

Proficient in English

Computer literacy

Ability to lift 30 pounds

Job description

Benefits

• Employee discounts
• Paid time off
• Benefits/Perks
• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds