Front Desk Agent

NEXGEN HOSPITALITY IV LLC; San Antonio (TX); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

NEXGEN HOSPITALITY IV LLC is seeking a Front Desk Agent to provide exceptional service to hotel guests in a fast-paced environment. You will assist with check-in/out, issue room keys, and coordinate with housekeeping to ensure room availability while answering inquiries and processing payments.

Ideal candidates communicate clearly, stay positive under pressure, and deliver a seamless guest experience through attentive service and professional demeanor.

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy.
• Able to resolve issues with a customer-focused orientation.
• Able to lift 30 pounds.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities.
• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Friendly personality

Hospitality standards knowledge

English proficiency

Additional languages

Computer literacy

Customer issue resolution

Physical ability (lift 30 lbs)

Job description

Benefits:

• Employee discounts
• Paid time off

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds