Front Desk Agent

mymvw; Coligny (SC); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical/Dental/Vision/401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family Help

Growth and Development Opportunities

On-Site Free Parking

Complimentary uniforms including PPE

Complimentary bus tickets for Palmetto

Discounted golf

Cell phone discounts

Fitness center discounts

Competitive Pay

Job summary

Marriott Vacations Worldwide is seeking a Guest Services Agent to welcome Owners and guests, check them into villas, explain amenities and local activities, and ensure a memorable stay.The role emphasizes attentive service, clear communication, and proactive guest care.

You will respond to questions, coordinate with other departments, assist with bellman duties, and uphold company standards while taking advantage of site perks and a welcoming work environment.

Responsibilities

• Checks Owners/guests into villas and explains amenities and local activities.
• Responds to questions and coordinates with other departments to resolve issues.
• Explains room features and follows up to ensure guest satisfaction.
• Answers telephone calls and routes them to the proper department.
• Assists with bellman/runner duties as needed.
• Welcomes guests and maintains professional, timely service.

Skills

Customer service

Communication

Problem solving

Teamwork

Shift work

Job description

Hourly Rate: $18.50

Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

• Competitive Pay

• Medical/Dental/Vision/401K opportunities

• Travel discounts

• Credit Union Membership

• Tuition Reimbursement

• Professional Counseling & Family Support

• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perks

• On-Site Free Parking or Gate Pass

• Complimentary uniforms including safety shoes

• Complimentary bus tickets for Palmetto Breeze

• Discounted golf (Heritage Collection at Port Royal and Shipyard)

• Cell phone discounts

• Fitness center discounts

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.

• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)

• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.

• Answers telephone calls and routes calls to the proper department as applicable.

• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.

• Interact with colleagues and guests professionally and promptly.

• Contribute to team goals.

• Always follow company policies and safety procedures.

To Become a Guest Services Agent at MVW:

• Available to work various shifts, holidays, and both weekend days.

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

• Specific job duties may differ by property, size of team, or facility.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.