Front Desk Agent

Marriott Vacations; Orlando (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K

Travel discounts

Tuition reimbursement

Counseling & support

Growth opportunities

On-site parking

Shoe credit

Company coat

Sunscreen provided

Team building events

Associate recognition

Job summary

Marriott Vacations Worldwide (MVW) is seeking a Guest Services Agent in Orlando to assist Owners and guests with check-in, local activities, and concierge-style service. This role emphasizes attentive listening, prompt resolution of requests, and collaboration with other departments to ensure a memorable stay.

The position offers competitive pay, benefits, travel discounts, and growth opportunities within MVW.

Qualifications

• Customer service mindset and hospitable demeanor.
• Ability to listen and resolve guest requests with courtesy.
• Availability to work weekends and holidays.

Responsibilities

• Checks Owners/guests into villas and reviews amenities, hours, and local activities.
• Responds to guest questions and coordinates with other departments to resolve issues.
• Explains room features and guides guests to use facilities (ice, vending, etc.).
• Follows up to ensure guest requests are satisfied and routes calls appropriately.
• Assists with bellman or runner duties as needed.
• Upholds company policies and safety procedures.

Job description

Hourly Rate: $20.05

Hourly: $20.05

Shift: 1st & 2nd shift

Availability on weekends & holidays

Driver's License Required: Yes

Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perks

• Free on-site parking
• Discount at all on-site Food & Beverage outlets
• Complimentary soft drinks during each shift
• Work shoe credit through Shoes for Crews twice a year
• Company branded coat/jacket for outside and travel roles
• Hats and sunscreen are provided, as needed
• Bi-annual team building events
• Quarterly celebrations, Associate of the Month, Associate Appreciation week
• Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Guest Services Agent at MVW:

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.