Front Desk Agent / Night Auditor Relief

Hyatt Vacation Club at The Lodges at Timber Ridge; Branson (MO); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Travel Discounts

Tuition Reimbursement

Cell phone discounts

Fitness Center Discounts

Meal plan discounts

Brand Gear

Job summary

Marriott Vacations Worldwide (MVW) is hiring a Guest Services Agent in Branson, MO. You will greet and assist Owners/guests, check them into villas, and provide information on amenities and local activities. You will respond to questions, coordinate with departments, and ensure guest satisfaction.

The role requires flexibility with shifts, a willingness to assist with bellman duties, and adherence to company standards. MVW offers competitive benefits and extensive growth opportunities.

Qualifications

• Availability to work various shifts, including holidays and weekends.
• Ability to lift up to 25 lbs and stand/walk for extended periods.
• Position may require background and drug screening per policy.

Responsibilities

• Check Owners/guests into villas and review amenities, services, hours, and local activities.
• Listen and respond positively to guests' questions and requests; coordinate with other departments to resolve issues.
• Explain room features to guests (e.g., keys, ice, vending areas).
• Follow up with Owners/guests to ensure requests are met to satisfaction.
• Answer telephone calls and route to proper department.

Job description

Hourly Rate: $16.75

Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

• Competitive Pay

• Medical/Dental/Vision/401K opportunities

• Travel discounts

• Credit Union Membership

• Tuition Reimbursement

• Professional Counseling & Family Support

• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perks

• Complimentary work shoes

• Company branded shirts, coats, hats and sunscreen for outdoor associates

• Monthly cell phone discounts

• Fitness center discounts

• Meal subscription plan discounts

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.

• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)

• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.

• Answers telephone calls and routes calls to the proper department as applicable.

• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.

• Interact with colleagues and guests professionally and promptly.

• Contribute to team goals.

• Always follow company policies and safety procedures.

To Become a Guest Services Agent at MVW:

• Available to work various shifts, holidays, and both weekend days.

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

• Specific job duties may differ by property, size of team, or facility.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Source: Hospitality Online