Front Desk Agent

Hilton Garden Inn; Newtown Square (Delaware County); On-site; USD 19,000 - 26,000; Full time

Job summary

Hilton Garden Inn in Newtown Square, PA seeks a friendly Front Desk Agent to deliver exceptional guest service, manage check-ins and check-outs, and ensure a welcoming stay for guests. The role requires handling inquiries and coordinating with staff to keep rooms ready and reservations accurate.

The position emphasizes professional communication, strong organizational skills, and the ability to work flexible shifts, including nights and weekends.

Qualifications

• Experience at front desk or customer service preferred.
• Excellent communication and interpersonal skills.
• Ability to work flexible shifts, including nights and weekends.
• Strong organizational skills and attention to detail.
• Proficient with basic computer applications and reservation systems.
• Professional appearance and demeanor.

Responsibilities

• Manage guest check-in and check-out processes efficiently and accurately.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Maintain accurate records of reservations and room assignments.
• Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
• Process payments and maintain cash drawer with accuracy.
• Provide information about hotel services, local attractions, and directions.
• Perform other front desk duties as assigned.

Skills

Customer service

Communication

Flexibility

Organization

Computer skills

Professional appearance

Job description

We are seeking a friendly and professional Front Desk Agent to join our team in Newtown Square, PA. The ideal candidate will be responsible for providing exceptional customer service to our guests, managing check-ins and check-outs, and ensuring a smooth and welcoming experience at our hotel.

Responsibilities

• Manage guest check-in and check-out processes efficiently and accurately.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Maintain accurate records of reservations and room assignments.
• Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
• Process payments and maintain cash drawer with accuracy.
• Provide information about hotel services, local attractions, and directions.
• Perform other front desk duties as assigned.

Qualifications

• Previous experience in hotel front desk or customer service preferred.
• Excellent communication and interpersonal skills.
• Ability to work flexible shifts, including nights and weekends.
• Strong organizational skills and attention to detail.
• Proficient with basic computer applications and reservation systems.
• Professional appearance and demeanor.

Work Schedule

This position requires flexibility to work nights, weekends, and holidays as needed.