Guest Experience Agent: Front Desk & Check-Ins

AC Hotel; Newtown Square (Delaware County); On-site; USD 17,000 - 25,000; Full time

Job summary

AC Hotel in Newtown Square, PA, is seeking a Front Desk Agent to deliver exceptional guest service and manage reservations, check-ins, and check-outs. You will greet guests professionally, inform them about hotel services and local attractions, and maintain accurate billing and records.

The role requires strong communication, basic math, and multitasking abilities in a fast-paced environment. Join a team that values hospitality, teamwork, and professional appearance, with opportunities for

Qualifications

• High School Diploma or equivalent required.
• Previous customer service experience preferred.

Responsibilities

• Greet all guests in a friendly, professional manner in accordance with Marriott standards.
• Process reservations, check-ins, and check-outs.
• Provide exceptional guest service and respond to requests promptly.
• Ensure guest satisfaction by following through on all needs and concerns.
• Share information about hotel services, amenities, and local attractions.
• Maintain accurate guest records, billing, and payment information.
• Balance cash, credit card transactions, and shift reports.
• Communicate effectively with team members and other departments.

Skills

Communication

English proficiency

Math skills

Multitasking

Education

High School Diploma

Job description

AC Hotel in Newtown Square, PA, is seeking a Front Desk Agent to deliver exceptional guest service and manage reservations, check-ins, and check-outs. You will greet guests professionally, inform them about hotel services and local attractions, and maintain accurate billing and records.

The role requires strong communication, basic math, and multitasking abilities in a fast-paced environment. Join a team that values hospitality, teamwork, and professional appearance, with opportunities for