Guest Services Specialist — Front Desk

AC Hotel – Newtown Square; Newtown Square (Delaware County); On-site; USD 17,000 - 25,000; Full time

Job summary

AC Hotel – Newtown Square seeks a Front Desk Agent to welcome guests and support a smooth hotel experience in Newtown Square, PA. You will handle check-ins, check-outs, and reservations, while delivering Marriott-standard guest service and maintaining accurate records.

Strong communication skills, attentiveness, and the ability to multitask in a fast-paced setting are essential. Previous customer service preference and a neat appearance help ensure top-tier hospitality.

Qualifications

• High School Diploma or equivalent required.
• Previous customer service experience preferred.

Responsibilities

• Greet guests in a friendly, professional manner and in accordance with Marriott standards.
• Process reservations, check-ins, and check-outs.
• Provide exceptional guest service and respond to requests promptly.
• Maintain accurate guest records, billing, and payment information.
• Balance cash, credit card transactions, and shift reports.
• Communicate with Housekeeping, Maintenance, Security, and other departments.
• Follow all safety and operational standards.
• Maintain a professional appearance and consistent attendance.
• Keep work areas clean and organized.

Skills

Communication

Interpersonal skills

English literacy

Basic math

Multitasking

Education

High School Diploma

Job description

AC Hotel – Newtown Square seeks a Front Desk Agent to welcome guests and support a smooth hotel experience in Newtown Square, PA. You will handle check-ins, check-outs, and reservations, while delivering Marriott-standard guest service and maintaining accurate records.

Strong communication skills, attentiveness, and the ability to multitask in a fast-paced setting are essential. Previous customer service preference and a neat appearance help ensure top-tier hospitality.