Front Desk Agent

Residence Inn – King of Prussia; King of Prussia (PA); On-site; USD 19,000 - 25,000; Full time

Job summary

Residence Inn – King of Prussia is seeking a Front Desk Agent to welcome and assist guests, manage reservations, and coordinate with departments to ensure a smooth stay.

The role emphasizes guest service excellence, adherence to Marriott standards, and a professional appearance. Ideal candidates have a customer-service background and strong communication, with ability to multitask in a fast-paced hotel environment.

Qualifications

• High School Diploma or equivalent required.
• Previous customer service experience preferred.

Responsibilities

• Greet guests in a friendly, professional manner per Marriott standards.
• Process reservations, check-ins, and check-outs.
• Provide exceptional guest service and respond to requests promptly.
• Ensure guest satisfaction by addressing needs and concerns.
• Share information about hotel services, amenities, and local attractions.
• Maintain accurate guest records, billing, and payment information.
• Handle in-house account balances and notify management of concerns.
• Balance cash, credit card transactions, and shift reports.
• Maintain daily logs and checklists.
• Communicate effectively with team members and other departments.
• Follow all safety and operational standards.
• Maintain professional appearance and consistent attendance.
• Adhere to company policies and procedures and exemplify values.
• Perform additional duties as assigned.

Skills

Communication

Interpersonal skills

English proficiency

Multitasking

Education

High School Diploma or equivalent

Job description

We are seeking a guest-oriented individual to join our team as a Front Desk Agent at the Residence Inn located in King of Prussia, PA!

This property is managed by Gulph Creek Hotels (Wayne, PA). Join a company that values hospitality, teamwork, and growth.

Key Responsibilities

• Greet all guests (internal and external) in a friendly, professional manner and in accordance with Marriott standards
• Process reservations, check-ins, and check-outs
• Provide exceptional guest service and respond to requests promptly
• Ensure guest satisfaction by following through on all needs and concerns
• Share information about hotel services, amenities, and local attractions
• Maintain accurate guest records, billing, and payment information
• Handle in-house account balances and notify management of concerns
• Balance cash, credit card transactions, and shift reports
• Maintain daily logs and checklists
• Communicate effectively with team members and other departments (Housekeeping, Maintenance, Security, etc.)
• Follow all safety and operational standards
• Maintain a high level of professional appearance and consistent attendance
• Keep work areas clean and organizedAdhere to all company policies and procedures and consistently exemplify company values in all interactions
• Perform additional duties as assigned

Qualifications

• High School Diploma or equivalent required
• Previous customer service experience preferred

Skills & Abilities

• Strong communication and interpersonal skills
• Ability to read, write, and speak English effectively
• Basic math skills (addition, subtraction, percentages, etc.)
• Ability to multitask and stay organized in a fast-paced environment

Physical Requirements

• Regularly stand, walk, and use hands for extended periods
• Frequently reach with hands and arms
• Occasionally bend, kneel, or crouch
• Lift up to 50 pounds occasionally
• Must have close and distance vision, color vision, and focus ability