Part Time Front Desk Agent

AC Hotel – Newtown Square; Newtown Square (Delaware County); On-site; USD 17,000 - 25,000; Full time

Job summary

AC Hotel – Newtown Square seeks a Front Desk Agent to welcome guests and support a smooth hotel experience in Newtown Square, PA. You will handle check-ins, check-outs, and reservations, while delivering Marriott-standard guest service and maintaining accurate records.

Strong communication skills, attentiveness, and the ability to multitask in a fast-paced setting are essential. Previous customer service preference and a neat appearance help ensure top-tier hospitality.

Qualifications

• High School Diploma or equivalent required.
• Previous customer service experience preferred.

Responsibilities

• Greet guests in a friendly, professional manner and in accordance with Marriott standards.
• Process reservations, check-ins, and check-outs.
• Provide exceptional guest service and respond to requests promptly.
• Maintain accurate guest records, billing, and payment information.
• Balance cash, credit card transactions, and shift reports.
• Communicate with Housekeeping, Maintenance, Security, and other departments.
• Follow all safety and operational standards.
• Maintain a professional appearance and consistent attendance.
• Keep work areas clean and organized.

Skills

Communication

Interpersonal skills

English literacy

Basic math

Multitasking

Education

High School Diploma

Job description

We are seeking a guest-oriented individual to join our team as a Front Desk Agent at our AC Hotel in Newtown Square, PA!

This property is managed by Gulph Creek Hotels (Wayne, PA). Join a company that values hospitality, teamwork, and growth.

Key Responsibilities

• Greet all guests (internal and external) in a friendly, professional manner and in accordance with Marriott standards
• Process reservations, check-ins, and check-outs
• Provide exceptional guest service and respond to requests promptly
• Ensure guest satisfaction by following through on all needs and concerns
• Share information about hotel services, amenities, and local attractions
• Maintain accurate guest records, billing, and payment information
• Handle in-house account balances and notify management of concerns
• Balance cash, credit card transactions, and shift reports
• Maintain daily logs and checklists
• Communicate effectively with team members and other departments (Housekeeping,Maintenance, Security, etc.)
• Follow all safety and operational standards
• Maintain a high level of professional appearance and consistent attendance
• Keep work areas clean and organized
• Adhere to all company policies and procedures and consistently exemplify company values in all interactions
• Perform additional duties as assigned

Qualifications

• High School Diploma or equivalent required
• Previous customer service experience preferred

Skills & Abilities

• Strong communication and interpersonal skills
• Ability to read, write, and speak English effectively
• Basic math skills (addition, subtraction, percentages, etc.)
• Ability to multitask and stay organized in a fast-paced environment

Physical Requirements

• Regularly stand, walk, and use hands for extended periods
• Frequently reach with hands and arms
• Occasionally bend, kneel, or crouch
• Lift up to 50 pounds occasionally
• Must have close and distance vision, color vision, and focus ability