Front Desk Agent

GCP Prussia Hotel Management; King of Prussia (PA); On-site; USD 21,000 - 29,000; Full time

Job summary

Residence Inn in King of Prussia, PA, is seeking a Front Desk Agent to greet guests, check them in/out, and provide outstanding service consistent with Marriott standards. This role emphasizes accuracy in billing and strong communication with hotel teams.

Requirements include a high school diploma and prior customer service experience. Daily responsibilities include managing reservations, records, and interdepartmental communications in a fast-paced hotel environment.

Qualifications

• Strong verbal and written communication skills.
• Excellent interpersonal skills with guests and colleagues.
• Proficiency in reading, writing, and speaking English.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Greet guests in a friendly, professional manner following Marriott standards.
• Process reservations, check-ins, and check-outs efficiently.
• Provide exceptional guest service and respond promptly to requests.
• Maintain accurate guest records, billing, and payments; balance cash and nightly reports.
• Communicate effectively with housekeeping, maintenance, and security.

Skills

Communication skills

Interpersonal skills

English proficiency

Multitasking

Education

High School Diploma

Job description

We are seeking a guest-oriented individual to join our team as a Front Desk Agent at the Residence Inn located in King of Prussia, PA!

This property is managed by Gulph Creek Hotels (Wayne, PA). Join a company that values hospitality, teamwork, and growth.

Key Responsibilities

• Greet all guests (internal and external) in a friendly, professional manner and in accordance with Marriott standards
• Process reservations, check-ins, and check-outs
• Provide exceptional guest service and respond to requests promptly
• Ensure guest satisfaction by following through on all needs and concerns
• Share information about hotel services, amenities, and local attractions
• Maintain accurate guest records, billing, and payment information
• Handle in-house account balances and notify management of concerns
• Balance cash, credit card transactions, and shift reports
• Maintain daily logs and checklists
• Communicate effectively with team members and other departments (Housekeeping, Maintenance, Security, etc.)
• Follow all safety and operational standards
• Maintain a high level of professional appearance and consistent attendance
• Keep work areas clean and organized
• Adhere to all company policies and procedures and consistently exemplify company values in all interactions
• Perform additional duties as assigned

Qualifications

• High School Diploma or equivalent required
• Previous customer service experience preferred

Skills & Abilities

• Strong communication and interpersonal skills
• Ability to read, write, and speak English effectively
• Basic math skills (addition, subtraction, percentages, etc.)
• Ability to multitask and stay organized in a fast-paced environment

Physical Requirements

• Regularly stand, walk, and use hands for extended periods
• Frequently reach with hands and arms
• Occasionally bend, kneel, or crouch
• Lift up to 50 pounds occasionally
• Must have close and distance vision, color vision, and focus ability