Part Time Front Desk Agent

AC Hotel; Newtown Square (Delaware County); On-site; USD 17,000 - 25,000; Full time

Job summary

AC Hotel in Newtown Square, PA, is seeking a Front Desk Agent to deliver exceptional guest service and manage reservations, check-ins, and check-outs. You will greet guests professionally, inform them about hotel services and local attractions, and maintain accurate billing and records.

The role requires strong communication, basic math, and multitasking abilities in a fast-paced environment. Join a team that values hospitality, teamwork, and professional appearance, with opportunities for

Qualifications

• High School Diploma or equivalent required.
• Previous customer service experience preferred.

Responsibilities

• Greet all guests in a friendly, professional manner in accordance with Marriott standards.
• Process reservations, check-ins, and check-outs.
• Provide exceptional guest service and respond to requests promptly.
• Ensure guest satisfaction by following through on all needs and concerns.
• Share information about hotel services, amenities, and local attractions.
• Maintain accurate guest records, billing, and payment information.
• Balance cash, credit card transactions, and shift reports.
• Communicate effectively with team members and other departments.

Skills

Communication

English proficiency

Math skills

Multitasking

Education

High School Diploma

Job description

We are seeking a guest-oriented individual to join our team as a Front Desk Agent at our AC Hotel in Newtown Square, PA!

This property is managed by Gulph Creek Hotels (Wayne, PA). Join a company that values hospitality, teamwork, and growth.

Key Responsibilities

• Greet all guests (internal and external) in a friendly, professional manner and in accordance with Marriott standards
• Process reservations, check-ins, and check-outs
• Provide exceptional guest service and respond to requests promptly
• Ensure guest satisfaction by following through on all needs and concerns
• Share information about hotel services, amenities, and local attractions
• Maintain accurate guest records, billing, and payment information
• Handle in-house account balances and notify management of concerns
• Balance cash, credit card transactions, and shift reports
• Maintain daily logs and checklists
• Communicate effectively with team members and other departments (Housekeeping,Maintenance, Security, etc.)
• Follow all safety and operational standards
• Maintain a high level of professional appearance and consistent attendance
• Keep work areas clean and organized
• Adhere to all company policies and procedures and consistently exemplify company values in all interactions
• Perform additional duties as assigned

Qualifications

• High School Diploma or equivalent required
• Previous customer service experience preferred

Skills & Abilities

• Strong communication and interpersonal skills
• Ability to read, write, and speak English effectively
• Basic math skills (addition, subtraction, percentages, etc.)
• Ability to multitask and stay organized in a fast-paced environment

Physical Requirements

• Regularly stand, walk, and use hands for extended periods
• Frequently reach with hands and arms
• Occasionally bend, kneel, or crouch
• Lift up to 50 pounds occasionally
• Must have close and distance vision, color vision, and focus ability