Front Desk Supervisor

Residence Inn – King of Prussia; King of Prussia (PA); On-site; USD 25,000 - 30,000; Full time

Job summary

Residence Inn – King of Prussia is seeking a Front Desk Supervisor to lead a guest-focused front desk team. You will supervise, train, and support front desk colleagues, ensure smooth check-in/check-out, and maintain Marriott standards across daily operations.

The role requires strong customer service, effective communication, and the ability to handle guest questions, concerns, and requests promptly while coordinating with housekeeping and maintenance to optimize guest satisfaction.

Qualifications

• High School Diploma or equivalent required.
• Previous hotel, hospitality, customer service, or Front Desk experience required.
• Supervisory or leadership experience preferred.
• Marriott experience preferred.
• Knowledge of Front Office operations preferred.
• Ability to work a flexible schedule including weekends and holidays.

Responsibilities

• Welcome guests in a professional and courteous manner.
• Provide exceptional guest service and ensure guest satisfaction.
• Supervise, train, coach, and support Front Desk team members.
• Assist with scheduling, assigning daily tasks, and Front Desk coverage.
• Oversee daily Front Desk operations and ensure brand standards.
• Ensure accurate check-in/check-out procedures.
• Handle guest questions and complaints promptly.
• Monitor room availability, rates, reservations, and guest accounts.
• Coordinate with Housekeeping and Maintenance for room status.
• Respect cash handling and accounting procedures.
• Assist with daily reports, audits, and Front Office duties as assigned.
• Communicate effectively with all hotel departments.
• Maintain a clean, welcoming lobby and Front Desk area.
• Promote Marriott services, loyalty programs, and amenities.

Skills

Leadership

Communication

Customer service

Supervision

Front Office operations

Team motivation

Cash handling

English proficiency

Education

High School Diploma or equivalent

Tools

PMS software

Marriott systems

Job description

We are seeking a guest-oriented, dependable, and experienced individual to join our team as a Front Desk Supervisor at the Residence Inn located in King of Prussia, PA!

This property is managed by Gulph Creek Hotels (Wayne, PA). Join a company that values hospitality, teamwork, leadership, and growth.

WHY WORK WITH US?

KEY RESPONSIBILITIES

• Welcome and greet all guests in a friendly, professional, and courteous manner.
• Provide exceptional guest service and ensure guest satisfaction throughout their stay.
• Supervise, train, coach, and support Front Desk team members.
• Assist with scheduling, assigning daily tasks, and ensuring appropriate Front Desk coverage.
• Oversee daily Front Desk operations and ensure established hotel standards and procedures are followed.
• Ensure efficient and accurate check-in and check-out procedures.
• Handle guest questions, requests, concerns, and complaints promptly and professionally.
• Resolve guest issues and service recovery situations while maintaining a positive guest experience.
• Monitor room availability, rates, reservations, and guest accounts for accuracy.
• Assist with room assignments, room status updates, and coordination with Housekeeping and Maintenance.
• Ensure accurate handling of cash, credit card transactions, deposits, and other financial responsibilities.
• Follow all cash-handling, credit, and accounting procedures.
• Assist with daily reports, audits, and other Front Office administrative duties as assigned.
• Monitor and maintain accurate guest information and reservation records.
• Communicate effectively with Housekeeping, Maintenance, Sales, Management, and other departments.
• Monitor the lobby and Front Desk area to ensure cleanliness, organization, and a welcoming appearance.
• Promote hotel services, amenities, loyalty programs, and Marriott programs when appropriate.
• Assist guests with local area information, transportation, directions, and hotel amenities.
• Monitor and respond appropriately to safety, security, and emergency situations.
• Ensure compliance with Marriott brand standards and company policies and procedures.
• Address employee performance, attendance, and conduct concerns in accordance with company policies and communicate issues to management as appropriate.
• Assist with opening and closing procedures and ensure proper Front Desk coverage.
• Maintain a professional appearance and positive attitude at all times.
• Lead by example and consistently demonstrate company values in all interactions.
• Perform additional duties as assigned.

QUALIFICATIONS

• High School Diploma or equivalent required.
• Previous hotel, hospitality, customer service, or Front Desk experience required.
• Previous supervisory or leadership experience preferred.
• Marriott experience preferred.
• Knowledge of hotel Front Office operations preferred.
• Ability to work a flexible schedule, including weekends, holidays, and varying shifts.

SKILLS & ABILITIES

• Strong leadership, communication, and interpersonal skills.
• Excellent customer service and problem-solving skills.
• Ability to effectively supervise, coach, and motivate team members.
• Ability to remain calm and professional when handling difficult guest situations.
• Strong organizational and time-management skills.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Strong attention to detail and accuracy.
• Basic to intermediate math skills, including addition, subtraction, percentages, and financial transactions.
• Ability to read, write, and speak English effectively.
• Basic computer skills and ability to learn and use hotel operating systems.