Front Desk Agent

The Union Station Nashville Yards, Autograph Collection; Nashville (TN); On-site; USD 49,594,000 - 53,726,000; Full time

Benefits offered by this job

Medical, dental, and vision

Company-paid disability & life保险

Employee discounts

Paid vacation & sick time

401(k) with match

Job summary

The Union Station Nashville Yards, Autograph Collection is seeking a Front Desk Agent to be the first contact for guests, ensuring a warm welcome from arrival to departure. You will handle check-ins/check-outs, answer inquiries, and coordinate with other departments to meet guest needs with professionalism.

This role emphasizes accuracy in guest records and payments, a strong service mindset, and the ability to multitask in a fast-paced hotel environment.

Qualifications

• High school diploma or equivalent required.
• Hospitality coursework preferred.
• Proficiency in Microsoft Office; experience with PMS a plus.
• Prior front desk or hospitality experience preferred.

Responsibilities

• Greet and welcome guests in a warm, professional manner and set the tone for the stay.
• Manage check-ins and check-outs accurately with proper guest records.
• Respond to guest inquiries by phone and in person; share hotel amenities and local attractions.
• Process reservations, payments, and room assignments with accuracy and confidentiality.
• Coordinate with housekeeping and maintenance to ensure rooms are ready for arrival.
• Address and resolve guest concerns with professionalism and empathy.
• Maintain a clean, organized front desk area reflecting the hotel’s standards.
• Provide concierge guidance on dining, entertainment, and transportation options.
• Adhere to hotel policies, safety, and security procedures.

Skills

Interpersonal skills

Communication

Multitasking

Customer focus

Collaboration

Flexible schedule

Education

High school diploma

Hospitality coursework

Tools

Microsoft Office

Property Management System (PMS)

Job description

Division The Union Station Nashville Yards, Autograph Collection

Description

The Front Desk Agent serves as the first point of contact for guests, playing a key role in creating a positive and welcoming experience from arrival to departure. This position directly influences guest satisfaction, brand perception, and overall operational efficiency through professional service and attention to detail.

How You’ll Shape The Experience & Future

• Greet and welcome guests in a warm and professional manner, setting the tone for an exceptional stay.
• Manage check-ins and check-outs accurately, ensuring seamless transactions and proper guest record management.
• Respond promptly to guest inquiries via phone and in person, offering information about hotel amenities and local attractions.
• Process reservations, payments, and room assignments while maintaining accuracy and confidentiality.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for arrival and guest needs are met quickly.
• Address and resolve guest concerns with professionalism and empathy to ensure a positive outcome.
• Maintain a clean, organized, and professional front desk area that reflects the hotel’s standards of excellence.
• Provide concierge support by recommending dining, entertainment, and transportation options.
• Adhere to all hotel policies, safety, and security procedures.
• Ability to perform job-related physical activities, including standing or sitting for extended periods, lifting and carrying items as needed, and performing movements such as bending, twisting, and reaching to effectively complete duties.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Exceptional interpersonal and communication skills.
• High attention to detail and accuracy in handling guest records and financial transactions.
• Strong multitasking and problem-solving abilities in a fast-paced environment.
• Customer-focused mindset with a professional and approachable demeanor.
• Collaborative attitude and ability to work effectively with other departments.
• Adaptability to flexible scheduling, including weekends and holidays.

Professional Experience

• Previous experience in hospitality, customer service, or a front desk role preferred.
• Proficiency in Microsoft Office; experience with property management systems (PMS) is a plus.
• Demonstrated success in providing high-quality guest service in a dynamic environment.

ACADEMIC BACKGROUND

• High school diploma or equivalent required.
• Coursework or degree in hospitality management or a related field preferred.

Benefits

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee discounts
• Paid vacation & sick time

Hourly wage: $18/hour

Position Requirements

Successful completion of a background check is required prior to employment

EOE Statement

HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.