FRONT DESK AGENT

BC LYND HOSPITALITY LLC; Harlingen (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Hilton Garden Inn Harlingen, Harlingen, TX, is seeking a Front Desk Agent to deliver warm, efficient service and oversee daily front desk operations.

Responsibilities include check-in/out, guest inquiries, and coordinating with housekeeping to ensure rooms are ready. Proficiency with hotel management software and strong communication are essential to create memorable stays.

Minimum one year of customer service experience and a high school diploma are required; an associate degree is preferred.

Qualifications

• High school diploma or equivalent is required.
• Associate degree in hospitality management or related field preferred.
• Minimum 1 year of customer service experience.
• Experience with front desk operations and check-ins/outs desirable.

Responsibilities

• Greet and welcome guests, creating a warm atmosphere.
• Manage check-in and check-out efficiently; address inquiries.
• Maintain guest records in the hotel management system.
• Coordinate with housekeeping and maintenance for room readiness.
• Provide information on amenities and local attractions.
• Handle guest concerns professionally and promptly.
• Process payments and manage cash transactions.
• Assist in reservations and room assignments.
• Keep front desk area clean and presentable.
• Collaborate with departments to improve guest satisfaction.

Skills

Customer service

Front desk operations

Communication skills

Multitasking

Problem solving

Education

High school diploma or equivalent

Associate degree in hospitality (preferred)

Tools

PMS

Reservation system

Job description

Job Details: Job Location: Hilton Garden Inn Harlingen - Harlingen, TX 78552, Position Type: Full Time, Travel Percentage: None, Job Shift: Any, Job Category: Hospitality - Hotel, Job Purpose:

The Front Desk Agent at Hilton Garden Inn in Harlingen, Texas plays a crucial role in ensuring a welcoming and efficient experience for guests. This position is responsible for managing front desk operations, providing exceptional customer service, and maintaining the smooth flow of daily activities in a hospitality environment.

Key Responsibilities:

• Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere.
• Manage check-in and check-out processes efficiently, handling guest inquiries and concerns promptly.
• Maintain accurate records of guest information and transactions using the hotel management system.
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guests.
• Provide information about hotel amenities, services, and local attractions to guests.
• Handle guest complaints and resolve issues in a professional and timely manner.
• Process payments and manage cash transactions accurately.
• Assist in managing reservations and room assignments.
• Ensure the front desk area is clean, organized, and presentable at all times.
• Collaborate with other departments to enhance guest satisfaction and overall hotel operations.

Qualifications: Required Education:

• High school diploma or equivalent is required.
• An associate degree in hospitality management or a related field is preferred.

Required Experience:

• Minimum of one year of experience in a customer service role, preferably within the hospitality industry.
• Experience in handling front desk operations, including check-ins and check-outs, is highly desirable.
• Familiarity with hotel management software and reservation systems is preferred.

Required Skills and Abilities:

• Excellent communication skills, both verbal and written, to effectively interact with guests and team members.
• Strong organizational skills with the ability to handle multiple tasks efficiently.
• Proficiency in using computer systems and software applications relevant to front desk operations.
• Ability to work in a fast-paced environment while maintaining a high level of customer service.
• Problem-solving skills to address guest inquiries and resolve issues promptly.
• Professional demeanor and appearance, with a commitment to providing exceptional guest experiences.