FRONT DESK AGENT

Texas Western Hospitality Group; Laredo (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Employee Travel Benefits

Training and development

Opportunities for growth

Job summary

Tru by Hilton Laredo North is seeking a friendly Front Desk Agent to welcome guests, assist with check-in and check-out, answer questions, and help create a positive guest experience in a fast-paced hotel environment.

You will maintain accurate guest accounts, provide information about local attractions, collaborate with housekeeping and maintenance, and follow brand standards while protecting guest privacy.

Qualifications

• Friendly, professional, and positive attitude.
• Excellent customer service and communication skills.
• Reliable attendance and punctuality.
• Ability to remain calm and professional in a fast-paced environment.

Responsibilities

• Greet guests with a friendly and professional attitude.
• Check guests in and out accurately and efficiently.
• Answer phones, assist with reservations, and respond to guest questions.
• Handle guest requests and service recovery professionally.
• Process payments and maintain accurate guest accounts.
• Provide information about hotel amenities and local attractions.
• Communicate with Housekeeping, Maintenance, and Management.
• Maintain a clean, organized front desk area.

Skills

Customer service

Communication

Attendance

Teamwork

Tools

Hotel systems

Computer skills

Job description

Job Details: Job Location: TRU by Hilton - Laredo TX - Laredo, TX, Position Type: Full-Time/Part-Time, Salary Range: Undisclosed, Job Shift: Any,

Tru by Hilton Laredo North is looking for a friendly, dependable, and guest-focused Front Desk Agent to join our team. If you enjoy helping people, creating a positive guest experience, and working in a fast-paced hotel environment, we’d love to meet you!

What You’ll Do

• Welcome guests with a friendly and professional attitude.
• Check guests in and out accurately and efficiently.
• Answer phones, assist with reservations, and respond to guest questions.
• Handle guest requests, concerns, and service recovery professionally.
• Process payments and maintain accurate guest accounts.
• Provide information about hotel amenities, local attractions, and services.
• Communicate effectively with Housekeeping, Maintenance, and Management.
• Maintain a clean, organized, and welcoming front desk area.
• Follow Hilton and hotel policies, procedures, and brand standards.
• Protect guest privacy and handle sensitive information appropriately.
• Assist with other hotel duties as needed.

What We’re Looking For

• Friendly, professional, and positive attitude.
• Excellent customer service and communication skills.
• Reliable attendance and punctuality.
• Ability to remain calm and professional in a fast-paced environment.
• Comfortable working independently and as part of a team.
• Basic computer skills and ability to learn hotel systems.
• Previous hotel or customer service experience is preferred but not required.

What We Offer

• Employee Travel Benefits
• Opportunities for growth and advancement
• Training and development
• Team-oriented work environment
• Opportunity to build a career in hospitality

Schedule: Must be available to work a flexible schedule, including weekends and holidays as needed.

If you’re dependable, personable, and ready to be part of a team that puts guests first,

Tru by Hilton Laredo North

Come be part of a team that believes in being TRU to our guests, our team, and ourselves.