Guest Service Agent

GONVAL.MX; Mystic (CT); In loco; USD 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Professional development

Paid time off

Medical plans

Travel program

Descrizione del lavoro

GONVAL.MX is seeking friendly front desk staff in Mystic, CT to welcome guests, handle check-in/check-out, and answer questions about the local area. This role requires a pleasant appearance, good communication, and the ability to work in a fast-paced hotel environment. Weekend and holiday availability is expected.

The ideal candidate will provide high-quality guest service, manage reservations, and support the front office team to ensure a smooth guest experience.

Competenze

• High school diploma or equivalent required.
• Minimum one year hotel front desk experience required.
• College degree preferred.

Mansioni

• Answer phones, greet guests, check in/out, act as cashier, and take reservations.
• Respond to inquiries and provide information about the hotel and local area.

Conoscenze

Guest service

Cash handling

Basic math

Communication

Reading & writing

Formazione

High school diploma or equivalent

College degree preferred

Descrizione del lavoro

We are looking for friendly and welcoming individuals who excel in customer service!

Benefits

• Competitive compensation
• Professional development and growth
• Paid personal and vacation time
• Company-sponsored medical plans including health insurance, dental, vision, life,
• Go Hilton Team Member Travel Program

Who this Job Will Job Appeal To

• This position is perfect for people that love to provide excellent customer service.

The Ideal Candidate for this Position

• Friendly, outgoing, individuals that possess outstanding guest service skills. Also must have a pleasant, well-groomed appearance, basic computer skills, ability to work in a fast-paced environment with frequent interruptions, ability to stand and move about for extended periods, ability to read and write and perform basic math, and an ability to remain calm in stressful situations.

What You Will Be Doing

• Answering phones, greeting guests, checking guest into and out of the hotel, acting as cashier, taking reservations, responding to inquiries, providing information about the hotel and local area. Must be willing and able to work a flexible schedule that will include weekends and holidays.

Who You Will Be Working With

• The front office is staffed by Guest Service Agents, Operations Lead and the Hotel Manager. You will also closely interact with housekeeping staff.

Job Description

• Maintain high quality service to guests and potential guests through various experiences such as check-in, check-out, billing, anticipating and responding to guest needs and requests, maintaining effective communication with guests and co-workers throughout the hotel, listening to comments, criticism and feedback from guests and taking appropriate action.

Job Requirements

• High school diploma or equivalent required, college degree preferred. Minimum one year hotel front desk experience required.

Distinctive Hospitality Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.