Front Desk Agent

Ascent Hospitality; Birmingham (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality seeks a Front Desk Agent to provide exceptional service and support to guests. In this dynamic role, you will be responsible for managing guest check-ins and check-outs, ensuring a smooth and welcoming experience. Your strong communication and organizational skills will be key in upselling services and maximizing revenue while maintaining a professional demeanor. Join a team that values people above all, and contribute to creating memorable experiences for guests and team members alike. This opportunity offers a competitive salary and a range of benefits, making it a perfect fit for those passionate about hospitality.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k with employer match

Paid PTO

Uniforms provided

Team Member Hotel Discount Program

Qualifications

• Previous hotel front desk experience preferred.
• Excellent communication and organizational skills.

Responsibilities

• Complete registration, confirm guest details, and process check-outs.
• Provide excellent service and satisfaction to hotel guests.

Skills

Customer Service

Communication Skills

Organizational Skills

Sales Techniques

Education

High School Diploma

Some College

Tools

Front Office Systems

Office Equipment

Job description

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Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. We’re constantly looking for individuals who work well together for a unified purpose. For our leadership, we’re seeking accomplished individuals with a passion to serve others, strong communicators who understand guest needs, and trendsetters who excel at challenges and change. If this describes you, consider joining our Team.

Position: Front Desk Agent

Responsibilities include:

1. Completing all activities listed in the Front Desk checklist.
2. Performing marketing duties such as upselling to generate additional revenue.
3. Providing excellent service and satisfaction to hotel/restaurant guests and visitors.
4. Following security and liability measures to protect hotel assets.

Benefits include:

• Competitive salary
• Health, Dental, Vision, Life Insurance, and other benefits
• 401k with employer match
• Paid PTO
• Uniforms provided for most positions
• Team Member Hotel Discount Program

Essential Functions:

1. Maintain professional appearance and conduct.
2. Greet guests warmly, maintain eye contact, and respond to requests appropriately.
3. Provide information about hotel, rooms, rates, and amenities.
4. Maximize occupancy and revenue through operational and selling techniques.
5. Complete registration, confirm guest details, and process check-outs.
6. Handle payments, verify credit cards, and maintain cash bank.
7. Communicate effectively with hotel departments and management.
8. Coordinate with housekeeping for room readiness and guest check-in/out.
9. Understand and operate front office systems and handle guest complaints professionally.
10. Work flexible hours as needed.

Qualifications:

• Previous hotel front desk experience preferred.
• Excellent communication and organizational skills.
• Proficiency with computers and office equipment.
• Ability to work flexible shifts and provide excellent customer service.
• High school diploma or equivalent; some college preferred.
• Six months experience in hospitality or customer service preferred.

Physical Demands:

• Prolonged standing, repetitive movements, and handling objects.
• Lifting up to 50 pounds occasionally.
• Visual and physical stress management.

Equal Opportunity Employer