Front Desk Agent

Wyndham Hotels & Resorts; Atlantic City (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Office Agent to deliver exceptional service to guests. This role is pivotal in ensuring a pleasant experience from check-in to checkout, maximizing room revenue, and maintaining high standards of customer care. The ideal candidate will possess strong communication skills and the ability to multitask effectively in a fast-paced environment. Join a dynamic team where your contributions will enhance guest satisfaction and operational efficiency, making a real impact in a welcoming atmosphere.

Qualifications

• Experience in a hotel or related field preferred.
• Effective verbal and written communication skills.

Responsibilities

• Provide attentive and efficient service to all guests.
• Handle check-ins and checkouts in a friendly manner.
• Answer inquiries from guests regarding various services.

Skills

Customer Service

Communication Skills

Multitasking

Computer Skills

Education

High School Diploma

College Coursework in Related Field

Tools

Front Desk Computer System

Job description

Highgate Hotels - Front Office Agent

Compensation Type: Hourly

Location: Courtyard Atlantic City, 1212 Pacific Ave, Atlantic City, NJ 08401

Overview

The Front Office Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

1. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
2. Follow all cash handling and credit policies.
3. Be aware of all rates, packages, and special promotions as listed in the Red Book.
4. Be familiar with all in-house groups.
5. Be aware of closed out and restricted dates.
6. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
7. Be familiar with hospitality terminology.
8. Have knowledge of emergency procedures and assist as needed.
9. Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
10. Use proper two-way radio etiquette when communicating with other employees.
11. Operate all relevant aspects of the Front Desk computer system.
12. Complete all tasks and duties on the shift checklist in a timely manner.
13. Perform and complete a bucket check, room rate verification report, and housekeeping report.
14. Balance and prepare individual paperwork for shift closing according to hotel standards.
15. Maintain and promote promotions and guest programs.
16. Maintain a clean work area.
17. Assist guests with safe deposit boxes.

Qualifications

• College coursework in a related field is helpful.
• Experience in a hotel or related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer service experience preferred.
• Maintain a warm and friendly demeanor at all times.
• Effective verbal and written communication skills with all employees and guests.
• Ability to multitask and prioritize tasks to meet deadlines.
• Maintain regular attendance and high standards of personal appearance and grooming.
• Comply with hotel standards and regulations for safe and efficient operations.
• Handle problems proactively and maintain confidentiality of information.
• Cross-train in other hotel-related areas and show initiative to anticipate guest or operational needs.
• Perform other duties as requested by management.