Front Desk Agent

Ascent Hospitality; Birmingham (AL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Front Desk Agent to join their dynamic team. This entry-level, full-time position offers a chance to excel in a vibrant environment focused on exceptional guest experiences. Responsibilities include managing check-ins and check-outs, providing information on hotel services, and ensuring guest satisfaction through outstanding service. With a strong emphasis on communication and adaptability, this role is perfect for those passionate about hospitality and looking to grow in a supportive setting. Enjoy competitive benefits and the opportunity to make memorable connections with guests.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k with Employer Match

Paid PTO

Uniforms Provided

Hotel Discount Program

Qualifications

• Previous hotel front desk experience preferred.
• Strong customer service skills and ability to work independently.

Responsibilities

• Complete all activities listed in the Front Desk checklist.
• Provide excellent service and satisfaction to guests and visitors.
• Handle payments and manage cash and credit transactions.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Basic Computer Skills

Ability to Work Independently

Education

High School Diploma or Equivalent

Some College Preferred

Job description

Join to apply for the Front Desk Agent role at Ascent Hospitality.

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions. We focus on people and memorable experiences, fostering a culture of service, communication, and adaptability. If you are passionate about hospitality and excel at challenges and change, consider joining our team.

Responsibilities

1. Complete all activities listed in the Front Desk checklist.
2. Perform marketing duties such as upselling to generate revenue.
3. Provide excellent service and satisfaction to guests and visitors.
4. Follow security and liability measures to protect hotel assets.

Benefits

• Competitive salary
• Health, Dental, Vision, Life Insurance, and other benefits
• 401k with employer match
• Paid PTO
• Uniforms provided for most positions
• Hotel discount program

Essential Functions

1. Maintain professional appearance and conduct.
2. Greet guests warmly, maintain eye contact, and respond to requests.
3. Provide information about hotel services and amenities.
4. Maximize occupancy and revenue through operational and selling techniques.
5. Complete registration and check-out procedures accurately.
6. Handle payments, verify IDs, and manage cash and credit transactions.
7. Communicate effectively with hotel departments and management.
8. Coordinate with housekeeping for room readiness.
9. Understand and adhere to safety, security, and emergency procedures.
10. Operate front office systems and respond professionally to phone inquiries and guest complaints.
11. Work flexible hours as needed.

Qualifications and Skills

• Previous hotel front desk experience preferred.
• Excellent communication and organizational skills.
• Proficiency in English and basic computer skills.
• Ability to operate office equipment.
• Strong customer service skills and ability to work independently.
• Ability to work flexible shifts.

Physical Requirements

• Stand for long periods, handle objects, reach, stoop, kneel, and crouch.
• Lift up to 50 pounds occasionally.
• Visual acuity and ability to operate in stressful situations.

Standards and Education

• High school diploma or equivalent; some college preferred.
• Six months of related experience preferred.
• Ability to work in a team environment.

Additional Information

This is an entry-level, full-time position in the hospitality industry.