Front Desk Agent

Hyatt Hotels Corporation; Birmingham (AL); On-site; USD 25,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking enthusiastic team members who thrive on providing exceptional service. This role focuses on creating memorable experiences for guests by ensuring a warm welcome and efficient check-in and check-out processes. Ideal candidates will possess strong communication skills and a passion for customer service. With opportunities for career advancement and a supportive work environment, this position offers a chance to grow within a dynamic team. Join us to make a difference in the lives of our guests and enjoy a fulfilling career in the hospitality industry.

Benefits

Flexible full-time and part-time schedules

Paid Time Off (PTO) and Paid Holidays

Full Healthcare Benefits (medical, dental, and vision)

401k Retirement Plan with a 4% guaranteed match

Hotel, Food, and Beverage discounts and perks

Qualifications

• Basic reading, writing, and math skills required.
• 1-3 months of related experience and/or training preferred.

Responsibilities

• Welcome and serve guests with exceptional service.
• Ensure guests are checked in and out in a friendly manner.

Skills

Customer Service

Communication Skills

Basic Math Skills

Education

High School Diploma or GED

Job description

Hyatt Regency Birmingham - The Wynfrey Hotel

US - AL - Birmingham

Posted: May 5, 2025

Summary

Who this job will appeal to

A team player with a friendly attitude who absolutely LOVES people!

What you will be doing

You will help create an excellent and memorable stay for our guests by welcoming and serving each guest with exceptional service, either in person or by phone, and ensuring that guests are checked in and out in a friendly and timely manner.

Requirements

Requirements include basic reading, writing, and math skills. May be required to work nights, weekends, and/or holidays. This job requires the ability to perform the following: regularly talking, hearing, and interacting with guests; frequently using hands and fingers to handle or feel objects, tools, or controls; occasionally walking, sitting, and reaching with hands and arms; frequently lifting and/or moving up to 10 pounds; and standing for long periods.

Education & Experience

High school diploma or GED; or an equivalent combination of education and experience. One to three months of related experience and/or training.

Our Associates Love

• Opportunities for career advancement across HVMG
• Flexible full-time and part-time schedules
• Up to 40% earned wages paid BEFORE payday with PayActive
• Paid Time Off (PTO) and Paid Holidays
• Full Healthcare Benefits (medical, dental, and vision)
• 401k Retirement Plan with a 4% guaranteed match and no vesting
• Hotel, Food, and Beverage discounts and perks

An Equal Opportunity Employer

We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.

This position is at a location where Hyatt is not the employer. The employer may be a third-party management company responsible for employment benefits and obligations at this location.

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