Front Desk Agent

Holiday Inn KCI Airport/KCI Expo Center/Atwell Suites KCI; Kansas City (MO); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hospitality provider is seeking a Front Desk Agent to ensure guests receive a warm welcome and excellent service. Responsibilities include checking guests in and out, processing transactions, and addressing guest inquiries. The ideal candidate will have a background in customer service and hotel operations, with a focus on guest satisfaction and team collaboration.

Benefits

Referral bonus program

Life insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Qualifications

• 1 year of customer service or front desk experience required.
• 1 year of hotel experience preferred.

Responsibilities

• Welcome guests and check them in and out.
• Process guest calls and resolve concerns.
• Engage with guests to ensure satisfaction.

Skills

Customer Service

Communication

Tools

Opera

Job description

Benefits:

Referral bonus program

Life insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Overview:

We are looking for a friendly and professional Front Desk Agent to serve as the first point of contact for guests and ensure they receive a great first impression of Holiday Inn KCI!

Primary Duties and Responsibilities:

Welcome all guests in a friendly, prompt, and professional manner, being sure to give recognition to IHG Rewards Club Members and returning guests.

Check guests in, issue room keys, and provide information on hotel services and room location.

Ensure necessary identification is taken from guests at check-in.

Up-sell rooms where possible to maximize hotel revenue.

Answer, record, and process all guest calls, messages, requests, questions, or concerns promptly and courteously.

Accurately record guest information and preferences in the Hotel’s internal system.

Check guests out; resolve any late or disputed charges.

Accurately process all cash and credit card transactions using established procedures.

Other Duties and Expectations:

Work closely with all departments using crystal clear communication.

Lead by example; encourage co-workers to always perform at the highest levels.

Ask for feedback from supervisors and provide feedback as needed; be open and willing to take directions and/or make changes to job performance as needed.

Engage guests at all opportunities to build a level of comfort between the guest and our property, instilling a “Home Away From Home” comfort during their stay.

Understand and respond to customer’s needs and ensure a high level of guest satisfaction.

Other duties as assigned.

Qualifications and Requirements:

1 year of previous hotel experience is preferred.

1 year of customer service, front desk, or related experience is required.

Opera/PMS experience is a bonus.

Schedule (may vary):

Need AM availability

Holidays

Overtime

Weekend availability