Front Desk Agent

Hampton-Inn-; Asheville (NC); Presencial; USD 21.000 - 25.000; Tempo integral

Benefícios oferecidos por esta vaga

Hilton discounts

Employee referral bonus

Health, dental and vision insurance

Weekly direct deposit

Paid vacation after one year

Uniforms provided

Career growth opportunities

Resumo da vaga

Hampton Inn & Suites Biltmore Area in Asheville, NC is seeking a friendly Front Desk Agent to greet guests, check them in and out, and provide local recommendations. This fast-paced role relies on courteous service and strong problem-solving skills.

You’ll handle reservations, payments, and guest accounts, answer phones, coordinate with housekeeping, and, when needed, shuttle guests to the airport. Prior hospitality experience and a valid driver’s license are preferred.

Qualificações

• Must have strong communication and a customer-focused approach.
• Experience in guest services or hospitality is preferred.
• Comfortable using basic computer systems and handling cash transactions.
• Able to stand for extended periods and work in a fast-paced environment.

Responsabilidades

• Check guests in and out efficiently and courteously.
• Answer phones and respond to inquiries professionally.
• Process payments and maintain accurate guest accounts.
• Share local dining, attractions, and entertainment recommendations.
• Coordinate with housekeeping and other departments to meet guest needs.
• Occasionally drive the hotel shuttle to transport guests to and from the airport.
• Maintain a clean, welcoming front desk area.

Conhecimentos

Communication

Customer service

Cash handling

Computer basics

Stamina

Driver's license

Descrição da vaga

You’re the face of our hotel. Every guest who walks through that door sees you first, and the impression you make sets the tone for their entire stay.

As our Front Desk Agent, you’ll be the person guests rely on from check-in to check-out, the one who knows the answer, solves the problem, and makes them feel genuinely welcome. It’s a fast-paced role where no two days are the same and the work you do actually matters.

What We Offer:

• Hilton hotel discounts starting at $40 per night
• Employee referral bonus program
• Health, dental and vision insurance available for full-time team members
• Weekly direct deposit
• Paid vacation after one year
• Uniforms provided at no cost
• A team that invests in you. We love to see our people grow and move up.

What You’ll Do:

• Check guests in and out efficiently and courteously
• Answer phones and respond to inquiries with professionalism
• Process payments and maintain accurate guest accounts
• Share local recommendations for dining, attractions, and entertainment
• Communicate with housekeeping and other departments to meet guest needs
• Occasionally drive the hotel shuttle to transport guests to and from the airport
• Maintain a clean, organized, and welcoming front desk area

What We’re Looking For:

• Friendly, dependable, and calm under pressure
• Strong communication skills with guests and teammates
• Comfortable with basic computer systems and cash handling
• Able to stand for extended periods
• Prior customer service or hotel experience preferred
• Valid driver’s license with a clean driving record required

Hampton Inn & Suites Biltmore Area is an Equal Opportunity Employer and maintains a Drug Free Workplace.