Front Desk

Hilton Garden Inn Appleton/Kimberly; Appleton (WI); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Hilton Team Member Travel Discount

Tuition Assistance Program

Employee Referral Program

Vision/Dental Insurance and more!

Hilton Team Travel Rewards Program

Travel Rewards for employees

Job summary

Hilton Garden Inn Appleton/Kimberly in Wisconsin is seeking a Front Desk Agent to greet guests, manage check-in and check-out, and provide exceptional service. You will respond to inquiries, share local information, and handle front desk operations with professionalism.

Experience in hospitality or customer service is preferred. This full-time role offers a dynamic environment and benefits through Hilton. Join us to help create memorable guest experiences.

Qualifications

• Experience in front desk or customer service is preferred.
• Strong communication and phone etiquette.
• Ability to handle guest inquiries and manage multiple tasks.

Responsibilities

• Greet guests and provide a warm welcome.
• Check-in and check-out guests efficiently and accurately.
• Answer phone calls and respond to inquiries promptly.
• Assist guests with requests during their stay.
• Provide information about hotel amenities and local attractions.
• Handle cash transactions and maintain accurate records.
• Collaborate with hotel departments to ensure guest satisfaction.
• Perform night audit duties as needed.

Skills

Customer service

Communication

Phone etiquette

Multilingual

Attention to detail

Organizational skills

Empathy

Hospitality knowledge

Team coordination

Tools

Hotel management software

Phone systems

Job description

Front Desk Agent

We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities

• Greet guests and provide them with a warm welcome
• Check‑in and check‑out guests efficiently and accurately
• Answer phone calls and respond to inquiries in a timely manner
• Assist guests with any requests or issues they may have during their stay
• Provide information about hotel amenities, local attractions, and dining options
• Handle cash transactions and maintain accurate records
• Collaborate with other hotel departments to ensure guest satisfaction
• Perform night audit duties as needed

Requirements

• Previous experience in a front desk or customer service role is preferred
• Excellent phone etiquette and communication skills
• Proficiency in using phone systems and hotel management software
• Multilingual skills are a plus
• Strong attention to detail and organizational skills
• Ability to handle difficult situations with professionalism and empathy
• Knowledge of hospitality industry practices and standards

Benefits

• Hilton Team Member Travel Discount
• Tuition Assistance Program
• Employee Referral Program
• Vision/Dental Insurance and more!
• Hilton Team Travel Rewards Program
• Travel Rewards for employees

If you are a motivated individual who thrives in a customer‑oriented environment, we invite you to apply for the position of Front Desk Agent. Join our team and contribute to creating memorable experiences for our guests.