Front Desk & Admissions Coordinator

Hinamauka; Kaneohe (HI); On-site; USD 51,577,000 - 54,443,000; Full time

Job summary

Hina Mauka in Kaneohe, HI is seeking a Front Desk Receptionist to greet visitors, answer phones, and support the Admissions and Adult Services team. This full-time role requires strong organization, confidentiality, and excellent customer service in a fast-paced environment.

You will manage intake packets, assist with assessments, process mail and payments, and help maintain waitlists and insurance status, ensuring a smooth front-desk operation for clients and staff.

Qualifications

• High school diploma or GED required.
• Typing speed of 40 wpm and strong data-entry skills.
• Experience with a multi-line telephone system preferred.
• Computer literacy and basic office software knowledge.

Responsibilities

• Assure the confidentiality of client identity and documents.
• Maintain visitor/contact log including phone messages and intakes.
• Assist the clinical department in managing client belongings to restrict unauthorized items.
• Answer phones, greet visitors and announce visitors to appropriate departments; ensure front desk coverage.
• Maintain screening/assessment packets for the Intake Department.
• Assist Admissions staff with assessments and helping clients complete forms.
• Schedule client exit interviews with Administrative Management.
• Process incoming/outgoing mail and maintain postage log.
• Assist administrative and admissions staff with data entry, billing, copying and memos.
• Manage waiting area activity and assist clients reporting for treatment.
• Check client insurance status.
• Assist with maintaining waitlist.
• Assist with chart closures and transfers.
• Maintain lunch list, accept payments and dispense lunch tickets.

Skills

Typing 40 wpm

Multi-line phone system

Data entry

Customer service

Verbal communication

Written communication

Organizational skills

Teamwork

Education

High school diploma or GED

Job description

Hina Mauka in Kaneohe, HI is seeking a Front Desk Receptionist to greet visitors, answer phones, and support the Admissions and Adult Services team. This full-time role requires strong organization, confidentiality, and excellent customer service in a fast-paced environment.

You will manage intake packets, assist with assessments, process mail and payments, and help maintain waitlists and insurance status, ensuring a smooth front-desk operation for clients and staff.