Healthcare Front Desk Specialist — Patient Experience & Support

Theuniversityunion; Wailuku (HI); On-site; USD 28,000 - 30,000; Full time

Job summary

Community Clinic of Maui, Inc. is seeking a full-time Receptionist/Front Desk member to greet patients and manage registrations. The role involves answering calls, scheduling visits, collecting payments, and supporting clinic operations across Wailuku and Lahaina locations.

The ideal candidate has a High School diploma with at least one year of customer service experience, strong communication skills, and proficient typing (45 WPM). Familiarity with Epic EHR is a plus.

Qualifications

• High School diploma or equivalent.
• Minimum one-year experience in a customer service role.
• Experience in a dental/medical office is preferred.
• Typing speed 45 wpm.
• Ability to communicate clearly and relate well to others.

Responsibilities

• Greet patients at the reception desk and help them feel welcome.
• Register patients and manage check-in/check-out processes.
• Answer phone calls and route messages as needed.
• Verify patient insurance and collect payments.
• Maintain accurate patient records in the EHR (Epic).
• Keep the reception area clean and organized.

Skills

Customer service

Communication

Typing 45 wpm

Multitasking

Front desk

Education

High School diploma

Tools

Epic EHR

Job description

Community Clinic of Maui, Inc. is seeking a full-time Receptionist/Front Desk member to greet patients and manage registrations. The role involves answering calls, scheduling visits, collecting payments, and supporting clinic operations across Wailuku and Lahaina locations.

The ideal candidate has a High School diploma with at least one year of customer service experience, strong communication skills, and proficient typing (45 WPM). Familiarity with Epic EHR is a plus.