Front Desk Receptionist

Hinamauka; Kaneohe (HI); On-site; USD 51,577,000 - 54,443,000; Full time

Job summary

Hina Mauka in Kaneohe, HI is seeking a Front Desk Receptionist to greet visitors, answer phones, and support the Admissions and Adult Services team. This full-time role requires strong organization, confidentiality, and excellent customer service in a fast-paced environment.

You will manage intake packets, assist with assessments, process mail and payments, and help maintain waitlists and insurance status, ensuring a smooth front-desk operation for clients and staff.

Qualifications

• High school diploma or GED required.
• Typing speed of 40 wpm and strong data-entry skills.
• Experience with a multi-line telephone system preferred.
• Computer literacy and basic office software knowledge.

Responsibilities

• Assure the confidentiality of client identity and documents.
• Maintain visitor/contact log including phone messages and intakes.
• Assist the clinical department in managing client belongings to restrict unauthorized items.
• Answer phones, greet visitors and announce visitors to appropriate departments; ensure front desk coverage.
• Maintain screening/assessment packets for the Intake Department.
• Assist Admissions staff with assessments and helping clients complete forms.
• Schedule client exit interviews with Administrative Management.
• Process incoming/outgoing mail and maintain postage log.
• Assist administrative and admissions staff with data entry, billing, copying and memos.
• Manage waiting area activity and assist clients reporting for treatment.
• Check client insurance status.
• Assist with maintaining waitlist.
• Assist with chart closures and transfers.
• Maintain lunch list, accept payments and dispense lunch tickets.

Skills

Typing 40 wpm

Multi-line phone system

Data entry

Customer service

Verbal communication

Written communication

Organizational skills

Teamwork

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Receptionist

Full Time Kaneohe, HI, US

2 days ago Requisition ID: 1181

Salary Range: $18.00 To $19.00 Hourly

Position Summary

Under the supervision of the Manager of Admissions and Adult Services this position is the first point of contact for persons calling or visiting Hina Mauka’s Kaneohe facility.

Position Accountabilities

I. Essential Functions

1. Assure the confidentiality of client identity, organizational and client related documents.

2. Maintain accurate record regarding visitor/contact log (to include phone messages), client intakes, exit interviews, and other relevant documents.

3. Assist the clinical department in the management of client belongings to restrict unauthorized items in treatment setting.

4. Answers telephones, greet visitors and announces visitors to the appropriate departments. Assures appropriate front desk coverage.

5. Maintains screening/assessment packets for the Intake Department.

6. Assists Admissions staff with assessments by helping potential clients with completing assessment forms.

7. Schedules client exit interviews with Administrative Management.

8. Processes incoming/outgoing mail, maintains postal meter machine and keeps monthly postage log.

9. Assists administrative and admissions staff with data entry, billing, copying and distribution of memos and correspondence.

10. Manage waiting area activity level; assist clients who are reporting for treatment as needed.

12. Check client insurance status

13. Assist with maintaining waitlist

14. Assist Clinical Admin with client chart closures and transfers

15. Maintain lunch list, accept payments & dispense lunch tickets

II. Other Functions

1. Performs other related duties as assigned.

III. Qualification Requirements

Experience and Training:

1. High school diploma or GED equivalent.

2. Typing skills of 40 wpm and clerical and data entry skills.

3. Previous experience with multi-line telephone system.

Knowledge, Skills and Abilities:

1. Knowledge of computer operations

2. Excellent telephone skills and customer service skills.

3. Strong organizational skills.

4. Good written and verbal communication skills.

5. Ability to work in a fast paced environment and manage multiple tasks simultaneously.

6. Ability to respond calmly and efficiently in stressful situations.

7. Ability to work as a team member within Hina Mauka’s philosophy.

IV. Physical/Mental Demands

Light physical effort; occasional standing/walking. May be exposed to infectious and contagious diseases.