Clinic Administrative Specialist: Front Desk & Scheduling

Advocates; Framingham (MA); On-site; USD 57,308,000 - 63,039,000; Full time

Job summary

Advocates seeks an Administrative Specialist to greet visitors and manage front-desk operations at our clinic in Framingham, MA. You will handle phone and email inquiries, verify insurance, collect co-pays, and schedule therapy appointments in collaboration with the Intake Director.

The role requires a high school diploma, valid driver's license, and strong communication and customer-service skills. Bilingual Portuguese/Spanish is preferred to support diverse clients.

Qualifications

• Must have a high school diploma or equivalent.
• Valid driver's license and access to auto.
• Bilingual Portuguese/Spanish preferred.
• Excellent written and verbal communication.
• Strong customer service and clerical skills.
• Computer literacy required.

Responsibilities

• Greet clinic visitors in a friendly and approachable manner.
• Update contact information, verify insurance, and collect co-payments.
• Respond to and direct telephone and email inquiries promptly.
• Schedule ongoing and intake appointments with therapists in collaboration with the Intake Director.
• Manage filing system and medical records in compliance with regulations.
• Create charts for therapists and ensure forms are filed correctly.
• Provide clerical and administrative support to clinical staff.
• Ensure waiting rooms are clean, organized, and maintained.
• Contact appropriate department/personnel in emergencies.

Skills

Communication skills

Customer service

Computer literacy

Bilingual Portuguese/Spanish

Cultural competence

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Advocates seeks an Administrative Specialist to greet visitors and manage front-desk operations at our clinic in Framingham, MA. You will handle phone and email inquiries, verify insurance, collect co-pays, and schedule therapy appointments in collaboration with the Intake Director.

The role requires a high school diploma, valid driver's license, and strong communication and customer-service skills. Bilingual Portuguese/Spanish is preferred to support diverse clients.