Front Desk Admin Specialist – Trauma-Informed & Bilingual

Child & Family Services, Inc.; New Bedford (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Child & Family Services, Inc. is seeking an Administrative Support professional to join a multi-disciplinary team, providing quality service and maintaining a safe environment for clients. This full-time role supports the Community Behavioral Health Center and front desk operations.

Schedule: Mon 8a-4:30p, Tue 11:30a-8p, Wed 11:30a-8p, Thu 8a-4:30p, Fri 8a-4:30p. A language differential of $1 per hour applies for eligible languages including Portuguese, Spanish, Haitian Creole, Cape Verdean

Responsibilities

• Provide accurate information regarding agency policy, procedures, and service options when inquiries are made by potential new clients and community resources and services providers.
• Act as the immediate liaison between all clients, clinic visitors and agency staff
• Possess excellent customer service and interpersonal skills
• Assist in connecting visitors with Open Access services, when requested
• Maintain accurate information on all clients in the agency electronic health records including demographics, history of service and insurance data, in addition to service status.
• Assist clients with accessing transportation
• Maintain a positive working relationship with agency staff, supervisors, and community contacts
• Collect co-payment from clients as well as outstanding accounts for all
• Schedule client appointments and notify/document cancellations
• Maintain agency records within procedural requirements
• Maintain current knowledge related to rules and regulations governing confidentiality of medical records including but not limited to HIPAA
• Process release of records with special attention to HIPAA confidentiality rules
• Answer incoming calls and route caller to appropriate staff
• Maintain and update information at front desk, including waiting room Information and notices, as needed
• Be knowledgeable of new programs (or changes in existing programs), activities, and groups
• Maintain mailboxes and process incoming/outgoing mail and faxes, including notifying appropriate staff of incoming deliveries and ensuring outgoing mail has appropriate postage
• Provide general agency correspondence as needed
• Provide translation (if bilingual) between clients and staff when needed
• Maintain program databases
• Provide administrative support to office manager and program staff
• Maintain regular and timely attendance
• Adhere to the agency’s policy regarding confidentiality
• Maintain a positive attitude and promote a positive work environment
• Adhere to all policies set forth in the Employee Manual
• Have a commitment to the agency’s philosophy and the ability to translate this to others
• Utilize a trauma informed approach when communicating with clients
• Other office duties as deemed necessar

Job description

Child & Family Services, Inc. is seeking an Administrative Support professional to join a multi-disciplinary team, providing quality service and maintaining a safe environment for clients. This full-time role supports the Community Behavioral Health Center and front desk operations.

Schedule: Mon 8a-4:30p, Tue 11:30a-8p, Wed 11:30a-8p, Thu 8a-4:30p, Fri 8a-4:30p. A language differential of $1 per hour applies for eligible languages including Portuguese, Spanish, Haitian Creole, Cape Verdean