Front Desk & Admin Experience Specialist

PACS Group (United Kingdom); United States; On-site; USD 26,000 - 36,000; Full time

Job summary

PACS Group in the United States is seeking a receptionist/administrative assistant to greet visitors and handle calls in the Reception/Administrative area. The role is clerical with no clinical duties and focuses on front-desk operations, scheduling, and basic office tasks.

Responsibilities include visitor check-in, mail handling, meeting room coordination, and maintaining confidentiality of information. Strong communication and organizational skills are essential for success.

Qualifications

• Must possess a high school diploma or GED with preference for administrative experience.
• Ability to read, interpret general business materials and write basic reports.
• Proficient in Microsoft Office and clerical functions with a multiline phone system.
• Good communication, organization, and customer service skills.

Responsibilities

• Greet and welcome visitors with a friendly, professional demeanor.
• Answer phones, take messages, forward calls, and manage inquiries.
• Check visitors in and direct them to appropriate destinations.
• Maintain visitor sign-in log and manage incoming/outgoing mail.
• Schedule appointments and maintain meeting room bookings.
• Keep the reception area tidy and assist with miscellaneous duties as needed.
• Protect resident care information and report any disclosures or incidents.

Skills

Customer service

Telephone etiquette

Communication

Multitasking

Education

High school diploma

Tools

Microsoft Office

Job description

PACS Group in the United States is seeking a receptionist/administrative assistant to greet visitors and handle calls in the Reception/Administrative area. The role is clerical with no clinical duties and focuses on front-desk operations, scheduling, and basic office tasks.

Responsibilities include visitor check-in, mail handling, meeting room coordination, and maintaining confidentiality of information. Strong communication and organizational skills are essential for success.