Front Desk & Admin Coordinator - Behavioral Health

Sanctuary Recovery Centers; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Sanctuary Recovery Centers is seeking a reliable Front Desk Assistant to be the first point of contact for clients, visitors, and staff in our behavioral health setting. This role supports daily front office operations and administrative functions to maintain a welcoming, organized environment.

You will handle calls, manage records in EMR/EHR systems, coordinate meetings, and ensure confidentiality and safety protocols.

Qualifications

• High school diploma or GED required.
• Previous Front Desk, Receptionist, Or Administrative Experience Preferred.
• Strong computer skills (Microsoft Office, email systems, data entry).
• Ability to multitask and manage a high-volume front desk.
• Professional demeanor and strong customer service skills.
• Ability to manage confidential information.
• Office-based position within a behavioral health treatment setting.
• Regular interaction with clients, staff, and community partners.
• Must be able to sit, stand, and use office equipment for extended periods.
• Mission-driven organization focused on recovery and community impact.

Responsibilities

• Answer and direct incoming phone calls promptly and accurately
• Maintain a clean, organized, and secure reception area
• Monitor facility entry/exit and ensure adherence to safety and confidentiality protocols
• Maintain accurate records and assist with data entry in EMR/EHR systems
• Scan, file, and organize documents in accordance with agency standards
• Provide clear communication between clinical, administrative, and leadership staff
• Support coordination of meetings and office logistics
• Ensure documentation and administrative processes meet organizational and regulatory requirements
• Follow all Sanctuary Recovery Centers policies and procedures

Skills

Customer service

Multitasking

Professional demeanor

Confidential information handling

Communication

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office

Data entry

EMR/EHR systems

Email systems

Job description

Sanctuary Recovery Centers is seeking a reliable Front Desk Assistant to be the first point of contact for clients, visitors, and staff in our behavioral health setting. This role supports daily front office operations and administrative functions to maintain a welcoming, organized environment.

You will handle calls, manage records in EMR/EHR systems, coordinate meetings, and ensure confidentiality and safety protocols.