Front Desk Assistant / Receptionist

Sanctuary Recovery Centers; Phoenix (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Sanctuary Recovery Centers is seeking a Front Desk Assistant in Phoenix, AZ. You will greet clients, handle calls, manage appointments, and support a compliant front office in a behavioral health setting.

The role requires professionalism, strong communication, and confidentiality. Prior front desk or healthcare experience is a plus, with proficiency in Microsoft Office and EMR/EHR systems.

Qualifications

• HS Diploma or GED required.
• Experience in front desk reception or administrative role preferred.
• Healthcare or behavioral health exposure is a plus.
• Strong computer skills (Office suite, email).
• Ability to multitask at a high-volume front desk.

Responsibilities

• Greet, check in clients, visitors, and vendors professionally.
• Answer and route incoming calls promptly and accurately.
• Maintain a clean, secure reception area and monitor entry/exit for safety and confidentiality.
• Schedule appointments and assist with calendar coordination.
• Support data entry in EMR/EHR systems and document filing.
• Assist with intake/admissions and gather client paperwork as needed.
• Facilitate clear communication between clinical, administrative, and leadership staff.
• Maintain HIPAA compliance and protect client information.

Skills

Professional demeanor

Customer service

Verbal communication

Written communication

Organization

Confidentiality

Multitasking

Microsoft Office

EMR/EHR systems

Education

High School Diploma or GED

Tools

Microsoft Office

EMR/EHR systems

Job description

Job Description

Job Description

Location

Phoenix, AZ

Organization

Sanctuary Recovery Centers

Employment Type

Full-Time

Join Our Team

Sanctuary Recovery Centers is seeking a reliable, organized, and professional Front Desk Assistant to serve as the first point of contact for clients, visitors, and staff. This role is critical in maintaining a welcoming, structured, and compliant front office environment within our behavioral health setting.

Position Overview

The Front Desk Assistant is responsible for managing daily front office operations, supporting administrative functions, and ensuring a positive experience for clients and visitors. This role requires strong organizational skills, professionalism, and the ability to handle sensitive information with confidentiality.

Key Responsibilities

Front Desk & Client Interaction

• Greet and check in clients, visitors, and vendors in a professional and welcoming manner
• Answer and direct incoming phone calls promptly and accurately
• Maintain a clean, organized, and secure reception area
• Monitor facility entry/exit and ensure adherence to safety and confidentiality protocols

Administrative Support

• Schedule appointments and assist with calendar coordination
• Maintain accurate records and assist with data entry in EMR/EHR systems
• Scan, file, and organize documents in accordance with agency standards
• Support intake and admissions processes as needed
• Assist with coordinating client paperwork and required documentation

Communication & Coordination

• Provide clear communication between clinical, administrative, and leadership staff
• Assist with internal communication and message distribution
• Support coordination of meetings and office logistics

Compliance & Confidentiality

• Maintain HIPAA compliance and protect all client information
• Ensure documentation and administrative processes meet organizational and regulatory requirements
• Follow all Sanctuary Recovery Centers policies and procedures

Minimum Qualifications

• High school diploma or GED required
• Previous front desk, receptionist, or administrative experience preferred
• Experience in healthcare or behavioral health setting is a plus
• Strong computer skills (Microsoft Office, email systems, data entry)
• Ability to multitask and manage a high-volume front desk

Required Skills & Competencies

• Professional demeanor and strong customer service skills
• Excellent verbal and written communication
• High level of organization and attention to detail
• Ability to manage confidential information
• Strong time management and multitasking abilities

Work Environment

• Office-based position within a behavioral health treatment setting
• Regular interaction with clients, staff, and community partners
• Must be able to sit, stand, and use office equipment for extended periods
• May involve a fast-paced, high-volume environment

Why Join Sanctuary Recovery Centers

• Mission-driven organization focused on recovery and community impact
• Collaborative and supportive team environment
• Opportunity for growth within a behavioral health organization

Equal Opportunity Employer

Sanctuary Recovery Centers is an Equal Opportunity Employer and is committed to creating an inclusive and respectful workplace. Employment decisions are based on qualifications, merit, and business needs.

As Part Of Our Commitment To Maintaining a Safe And Productive Work Environment, Sanctuary Recovery Centers Conducts Background Checks And Drug Screenings For All Potential Employees. Please Note The Following

• Background Check : All offers of employment are contingent upon the successful completion of a background check. This may include verification of employment history, education, criminal records, and other relevant information.
• Drug Screening : Candidates must pass a drug screening test as a condition of employment. This test will screen for the presence of illegal substances and may include random testing during employment.
• APS Registry : Candidates must pass an APS (Adult Protective Services) registry check before an offer of employment can be extended.
• Confidentiality : All information obtained during the background check, drug screening, and APS registry check process will be kept confidential and used solely for employment purposes.
• Compliance : Sanctuary …

By applying for this position, you acknowledge and consent to these procedures.