Full Time Front Desk Receptionist

Sanctuary Recovery Centers; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Sanctuary Recovery Centers is seeking a reliable Front Desk Assistant to be the first point of contact for clients, visitors, and staff in our behavioral health setting. This role supports daily front office operations and administrative functions to maintain a welcoming, organized environment.

You will handle calls, manage records in EMR/EHR systems, coordinate meetings, and ensure confidentiality and safety protocols.

Qualifications

• High school diploma or GED required.
• Previous Front Desk, Receptionist, Or Administrative Experience Preferred.
• Strong computer skills (Microsoft Office, email systems, data entry).
• Ability to multitask and manage a high-volume front desk.
• Professional demeanor and strong customer service skills.
• Ability to manage confidential information.
• Office-based position within a behavioral health treatment setting.
• Regular interaction with clients, staff, and community partners.
• Must be able to sit, stand, and use office equipment for extended periods.
• Mission-driven organization focused on recovery and community impact.

Responsibilities

• Answer and direct incoming phone calls promptly and accurately
• Maintain a clean, organized, and secure reception area
• Monitor facility entry/exit and ensure adherence to safety and confidentiality protocols
• Maintain accurate records and assist with data entry in EMR/EHR systems
• Scan, file, and organize documents in accordance with agency standards
• Provide clear communication between clinical, administrative, and leadership staff
• Support coordination of meetings and office logistics
• Ensure documentation and administrative processes meet organizational and regulatory requirements
• Follow all Sanctuary Recovery Centers policies and procedures

Skills

Customer service

Multitasking

Professional demeanor

Confidential information handling

Communication

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office

Data entry

EMR/EHR systems

Email systems

Job description

Employment Type: Full-Time. Join Our Team Sanctuary Recovery Centers is seeking a reliable, organized, and professional Front Desk Assistant to serve as the first point of contact for clients, visitors, and staff. This role is critical in maintaining a welcoming, structured, and compliant front office environment within our behavioral health setting.

Position Overview

The Front Desk Assistant is responsible for managing daily front office operations, supporting administrative functions, and ensuring a positive experience for clients and visitors.

Key Responsibilities Front Desk & Client Interaction

• Answer and direct incoming phone calls promptly and accurately
• Maintain a clean, organized, and secure reception area
• Monitor facility entry/exit and ensure adherence to safety and confidentiality protocols

Administrative Support

• Maintain accurate records and assist with data entry in EMR/EHR systems
• Scan, file, and organize documents in accordance with agency standards
• Provide clear communication between clinical, administrative, and leadership staff
• Support coordination of meetings and office logistics
• Ensure documentation and administrative processes meet organizational and regulatory requirements
• Follow all Sanctuary Recovery Centers policies and procedures

High school diploma or GED required

Previous Front Desk, Receptionist, Or Administrative Experience Preferred

• Strong computer skills (Microsoft Office, email systems, data entry)
• Ability to multitask and manage a high-volume front desk
• Professional demeanor and strong customer service skills
• Ability to manage confidential information
• Office-based position within a behavioral health treatment setting
• Regular interaction with clients, staff, and community partners
• Must be able to sit, stand, and use office equipment for extended periods
• Mission-driven organization focused on recovery and community impact

As part of our commitment to maintaining a safe and productive work environment, Sanctuary Recovery Centers conducts background checks and drug screenings for all potential employees. This may include verification of employment history, education, criminal records, and other relevant information.

# This test will screen for the presence of illegal substances and may include random testing during employment.
# Candidates must pass an APS (Adult Protective Services) registry check before an offer of employment can be extended.
# Confidentiality : All information obtained during the background check, drug screening, and APS registry check process will be kept confidential and used solely for employment purposes.
# Sanctuary Recovery Centers complies with all applicable federal, state, and local laws regarding background checks, drug screenings, and APS registry checks.