Front Desk & Admin Assistant - Outpatient Psychiatry

harmonyunitedhc; Lakeland (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401K match

Paid time off

Paid holidays

Job summary

Harmony United Psychiatric Care in Lakeland, FL is seeking an Office Assistant for the outpatient clinic on a full-time basis. The role supports front-desk operations, patient check-in/out, calls, and general administrative duties in a fast-paced clinic environment.

The position requires an AA (Bachelor’s preferred) and 3+ years of healthcare experience, with a strong focus on professionalism and patient-centered service.

Qualifications

• At least an associate degree (AA) is required.
• Bachelor's degree will be preferred.
• At least three years of experience in a health care setting, preferably in an outpatient clinic setting.

Responsibilities

• Greet patients, check them in/out, and direct them to appropriate departments or waiting areas.
• Accept inbound calls and make outbound calls to patients.
• Ensure the cleanliness and organization of office spaces and waiting areas.
• Monitor and replenish office supplies and medical forms, coordinate maintenance and repair of office equipment.
• Assist in communicating appointment reminders, test results, and other pertinent information to patients.
• Adhere to clinic policies, procedures, and regulatory requirements (e.g., HIPAA) in all administrative activities.

Skills

Healthcare experience

Customer service

HIPAA knowledge

Education

Associate degree (AA)

Bachelor's degree

Job description

Harmony United Psychiatric Care in Lakeland, FL is seeking an Office Assistant for the outpatient clinic on a full-time basis. The role supports front-desk operations, patient check-in/out, calls, and general administrative duties in a fast-paced clinic environment.

The position requires an AA (Bachelor’s preferred) and 3+ years of healthcare experience, with a strong focus on professionalism and patient-centered service.