Front Desk (103465)

U.S. Dermatology Partners; Chesterfield (MO); On-site; USD 32,000 - 44,000; Full time

Job summary

U.S. Dermatology Partners is seeking a front desk clerk to perform routine clerical and administrative duties in a dermatology clinic. You will answer phones, greet patients, handle data entry, and support office operations to ensure smooth patient flow.

Ideal candidates have 1+ year front desk experience and strong communication, organizational, and computer skills, including Excel, Word, and Outlook. This on-site role emphasizes accuracy, customer service, and adherence to safety and HIPAA

Qualifications

• 1+ year of retail or clinical front desk experience preferred.
• Detail oriented with professional attitude and reliability.
• Ability to communicate effectively in English, verbal and written.

Responsibilities

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers to the appropriate manager, co-worker, healthcare giver, or department.
• Operates office machines and computers to ensure patients are processed correctly and effectively.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of the practice / clinic facilities or services.
• Adheres to safety policies and procedures while supporting high quality customer service.
• Performs other duties as necessary or in the best interest of the organization.

Skills

Detail oriented

Professional attitude

Reliability

Interpersonal skills

Effective communication

Basic to intermediate computer skills

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Overview

The front desk clerk performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.

Responsibilities

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.
• Operates office machines and computers as required to ensure patients are processed correctly and effectively.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of the practice / clinic facilities or services.
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

Experience

• One (1)+ year of retail or clinical front desk experience, preferred

Knowledge, Skills and Abilities

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support needs
• Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

Supervisory Responsibilities

This position has no supervisory responsibilities.