Front Desk

U.S. Dermatology Partners; Rockville (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

U.S. Dermatology Partners is seeking a friendly front desk clerk to support daily clinic operations. You will handle front-desk tasks, answer calls, assist patients, and manage data entry with accuracy.

The role requires strong English communication, attention to detail, and professional conduct in a healthcare setting. Training on HIPAA and safety policies is provided.

Qualifications

• Detail oriented and professional with reliable work habits.
• Strong grammar and spelling to avoid mistakes.
• Excellent English communication, in person and in writing.
• Ability to follow instructions and complete tasks accurately.
• Experience in customer service in retail or clinical setting preferred.
• Proficiency with basic computer operations and office software.
• Knowledge of HIPAA guidelines and familiarity with state/federal regulations.

Responsibilities

• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries and refers to appropriate staff.
• Operates office machines and computers to process patients correctly and efficiently.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of clinic facilities or services.
• Adheres to safety policies and procedures and supports high quality customer service.
• Performs other duties as necessary for the organization.

Skills

Detail oriented

Professional attitude

Reliability

Interpersonal skills

MS Office Suite

English communication

Office software proficiency

Tools

MS Office Suite

Job description

SECTION 1: Job Summary (Summary of the basic functions of the position)The front desk clerk performs routine clerical, secretarial and administrative work in answeringtelephones, receiving the public, providing customer assistance, data processing, and record-keeping.SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)Maintains office procedures and assists with administrative tasks.Answers central telephone system and directs calls accordingly.Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.Operates office machines and computers as required to ensure patients are processed correctly and effectively.Duplicates and distributes materials as necessary.Composes, types and edits correspondence, reports, memoranda and other material.Assists patients with the use of the practice / clinic facilities or services.Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.Performs other duties that may be necessary or in the best interest of the organization.SECTION 3: Experience RequirementsOne (1)+ year of retail or clinical front desk experience, preferredSECTION 4: Knowledge, Skills and Abilities RequirementsDetail oriented, professional attitude, reliableManagement and organizational skills to support the leadership of this functionAbility to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretationsInterpersonal skills to support customer service, functional, and team mate support needsAble to communicate effectively in English, both verbally and in writingMathematical and/or analytical ability for basic to intermediate problem solvingBasic to intermediate computer operationProficiency with Microsoft Excel, Word, and OutlookSpecialty knowledge of systems relating to job functionKnowledge of state and federal regulations for this position; general understanding of HIPAA guidelinesSECTION 5: Supervisory Responsibilities:This position has no supervisory responsibilities.