Front Desk

Oliver Street Dermatology Management Llc; Granbury (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Oliver Street Dermatology Management Llc is seeking a front desk clerk to support a dermatology practice in a fast-paced environment. You will handle routine clerical tasks, answer phones, greet patients, assist with data processing and record-keeping, and help ensure smooth clinic operations.

The role requires strong attention to detail, reliable performance, and excellent English communication. Prior front desk or retail experience is preferred, with knowledge of HIPAA guidelines a plus.

Qualifications

• Detail oriented with professional demeanor.
• Strong customer service mindset and strong interpersonal skills.
• Ability to communicate clearly in English, both oral and written.
• Proficient with basic computer operations including Microsoft Excel, Word and Outlook.

Responsibilities

• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries and refers to the appropriate person.
• Operates office machines and computers to ensure patients are processed correctly and efficiently.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of the practice facilities or services.
• Adheres to safety policies and supports high quality customer service.
• Performs other duties as necessary for the organization.

Skills

Detail oriented

Professional attitude

Customer service

Interpersonal skills

Multitasking

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

SECTION 1: Job Summary (Summary of the basic functions of the position)The front desk clerk performs routine clerical, secretarial and administrative work in answeringtelephones, receiving the public, providing customer assistance, data processing, and record-keeping.SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)Maintains office procedures and assists with administrative tasks.Answers central telephone system and directs calls accordingly.Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.Operates office machines and computers as required to ensure patients are processed correctly and effectively.Duplicates and distributes materials as necessary.Composes, types and edits correspondence, reports, memoranda and other material.Assists patients with the use of the practice / clinic facilities or services.Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.Performs other duties that may be necessary or in the best interest of the organization.SECTION 3: Experience RequirementsOne (1)+ year of retail or clinical front desk experience, preferredSECTION 4: Knowledge, Skills and Abilities RequirementsDetail oriented, professional attitude, reliableManagement and organizational skills to support the leadership of this functionAbility to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretationsInterpersonal skills to support customer service, functional, and team mate support needsAble to communicate effectively in English, both verbally and in writingMathematical and/or analytical ability for basic to intermediate problem solvingBasic to intermediate computer operationProficiency with Microsoft Excel, Word, and OutlookSpecialty knowledge of systems relating to job functionKnowledge of state and federal regulations for this position; general understanding of HIPAA guidelinesSECTION 5: Supervisory Responsibilities:This position has no supervisory responsibilities.