Front Desk

U.S. Dermatology Partners; Silver Spring (MD); On-site; USD 30,000 - 38,000; Full time

Job summary

U.S. Dermatology Partners in Silver Spring, MD, seeks a friendly front desk clerk to handle routine clerical tasks, greet patients, answer calls and direct inquiries.

The role requires strong data entry, MS Office proficiency, and commitment to HIPAA privacy and professional customer service. Bilingual English/Spanish is highly preferred to serve our diverse community.

You will support daily operations, manage records, and assist with administrative projects to ensure smooth clinic flow.

Qualifications

• 1+ year of front desk experience in retail or clinical settings
• Detail oriented with professional attitude
• Strong communication in English, both written and spoken
• Proficiency with MS Office (Excel, Word, Outlook)
• Knowledge of HIPAA guidelines
• Bilingual English/Spanish preferred

Responsibilities

• Answer phones and direct calls
• Greet patients and assist with inquiries
• Process data, manage records and perform clerical tasks
• Operate office equipment and computers
• Prepare correspondence and reports
• Support patient use of clinic facilities/services
• Comply with safety policies and procedures

Skills

Detail oriented

Professional attitude

Reliable

Interpersonal skills

English communication

Microsoft Excel

Microsoft Word

Microsoft Outlook

Data processing

Customer service

Bilingual (English/Spanish)

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

SECTION 1: Job Summary (Summary of the basic functions of the position)The front desk clerk performs routine clerical, secretarial and administrative work in answeringtelephones, receiving the public, providing customer assistance, data processing, and record-keeping.SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)Maintains office procedures and assists with administrative tasks.Answers central telephone system and directs calls accordingly.Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.Operates office machines and computers as required to ensure patients are processed correctly and effectively.Duplicates and distributes materials as necessary.Composes, types and edits correspondence, reports, memoranda and other material.Assists patients with the use of the practice / clinic facilities or services.Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.Performs other duties that may be necessary or in the best interest of the organization.SECTION 3: Experience RequirementsOne (1)+ year of retail or clinical front desk experience, preferredSECTION 4: Knowledge, Skills and Abilities RequirementsDetail oriented, professional attitude, reliableManagement and organizational skills to support the leadership of this functionAbility to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretationsInterpersonal skills to support customer service, functional, and team mate support needsAble to communicate effectively in English, both verbally and in writingMathematical and/or analytical ability for basic to intermediate problem solvingBasic to intermediate computer operationProficiency with Microsoft Excel, Word, and OutlookSpecialty knowledge of systems relating to job functionKnowledge of state and federal regulations for this position; general understanding of HIPAA guidelinesBilingual (English/Spanish) is highly preferred to better serve our diverse community.SECTION 5: Supervisory Responsibilities:This position has no supervisory responsibilities.