Front Desk

U.S. Dermatology Partners; Leawood (KS); On-site; USD 32,000 - 46,000; Full time

Job summary

U.S. Dermatology Partners is seeking a front desk clerk to perform clerical and administrative tasks, greet patients, answer calls, and support clinic operations. The role requires strong attention to detail, reliable collaboration, and effective communication in English.

Responsibilities include managing the front desk, directing inquiries, handling data processing, and assisting patients with facility use while upholding safety policies and high service standards.

Qualifications

• 1+ year of retail or clinical front desk experience preferred.
• Detail oriented with professional attitude and reliability.
• Good grammar and spelling; able to follow written and verbal instructions.

Responsibilities

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Greets the public, assists patients and answers inquiries in person or by phone.
• Operates office machines/computers to process patients efficiently.
• Distributes materials and prepares correspondence and reports.
• Assists patients with clinic facilities and services; supports a culture of service.

Skills

Detail oriented

Professional attitude

Reliable

Interpersonal skills

Customer service

English communication

Analytical ability

Basic to intermediate computer skills

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

SECTION 1: Job Summary (Summary of the basic functions of the position)The front desk clerk performs routine clerical, secretarial and administrative work in answeringtelephones, receiving the public, providing customer assistance, data processing, and record-keeping.SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)Maintains office procedures and assists with administrative tasks.Answers central telephone system and directs calls accordingly.Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.Operates office machines and computers as required to ensure patients are processed correctly and effectively.Duplicates and distributes materials as necessary.Composes, types and edits correspondence, reports, memoranda and other material.Assists patients with the use of the practice / clinic facilities or services.Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.Performs other duties that may be necessary or in the best interest of the organization.SECTION 3: Experience RequirementsOne (1)+ year of retail or clinical front desk experience, preferredSECTION 4: Knowledge, Skills and Abilities RequirementsDetail oriented, professional attitude, reliableManagement and organizational skills to support the leadership of this functionAbility to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretationsInterpersonal skills to support customer service, functional, and team mate support needsAble to communicate effectively in English, both verbally and in writingMathematical and/or analytical ability for basic to intermediate problem solvingBasic to intermediate computer operationProficiency with Microsoft Excel, Word, and OutlookSpecialty knowledge of systems relating to job functionKnowledge of state and federal regulations for this position; general understanding of HIPAA guidelinesSECTION 5: Supervisory Responsibilities:This position has no supervisory responsibilities.