Front Desk

U.S. Dermatology Partners; Fort Worth (TX); On-site; USD 26,000 - 42,000; Full time

Job summary

U.S. Dermatology Partners is seeking a front desk clerk to perform routine clerical and administrative tasks in a busy clinical setting. The role includes answering phones, greeting patients, directing inquiries, and assisting patients with facility use and services.

The position requires attention to detail, strong communication in English, and basic computer skills. Experience in retail or clinical front desk work is preferred, with a focus on accuracy and customer service in a medical

Qualifications

• Detail oriented and professional
• Ability to follow verbal & written instructions with accuracy
• Interpersonal skills to support patient service
• Communicate effectively in English, both verbally and in writing
• Basic to intermediate computer operation, MS Office proficiency
• Knowledge of HIPAA guidelines and state/federal regulations

Responsibilities

• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone.
• Assists patients with the use of the practice/clinic facilities or services.
• Operates office machines and computers to ensure patients are processed correctly.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Performs other duties as necessary to support the organization.

Skills

Detail-oriented

Professional attitude

Reliable

Management

Organizational skills

Verbal & written instructions

Interpersonal skills

English communication

Analytical ability

Computer literacy

MS Excel

MS Word

MS Outlook

HIPAA knowledge

Job description

SECTION 1: Job Summary (Summary of the basic functions of the position)The front desk clerk performs routine clerical, secretarial and administrative work in answeringtelephones, receiving the public, providing customer assistance, data processing, and record-keeping.SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)Maintains office procedures and assists with administrative tasks.Answers central telephone system and directs calls accordingly.Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.Operates office machines and computers as required to ensure patients are processed correctly and effectively.Duplicates and distributes materials as necessary.Composes, types and edits correspondence, reports, memoranda and other material.Assists patients with the use of the practice / clinic facilities or services.Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.Performs other duties that may be necessary or in the best interest of the organization.SECTION 3: Experience RequirementsOne (1)+ year of retail or clinical front desk experience, preferredSECTION 4: Knowledge, Skills and Abilities RequirementsDetail oriented, professional attitude, reliableManagement and organizational skills to support the leadership of this functionAbility to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretationsInterpersonal skills to support customer service, functional, and team mate support needsAble to communicate effectively in English, both verbally and in writingMathematical and/or analytical ability for basic to intermediate problem solvingBasic to intermediate computer operationProficiency with Microsoft Excel, Word, and OutlookSpecialty knowledge of systems relating to job functionKnowledge of state and federal regulations for this position; general understanding of HIPAA guidelinesSECTION 5: Supervisory Responsibilities:This position has no supervisory responsibilities.