Front Desk

U.S. Dermatology Partners; Dallas (TX); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

U.S. Dermatology Partners is seeking a front desk clerk in Dallas to perform routine clerical and administrative tasks, greet patients, answer phones, and support daily office operations.

Responsibilities include directing calls, assisting patients with services, maintaining records, and ensuring accuracy in data processing, with emphasis on HIPAA compliance and high-quality customer service.

Qualifications

• 1+ year of retail or clinical front desk experience preferred.
• Detail-oriented with a professional attitude.
• Excellent English communication, both verbal and written.
• Ability to follow written and verbal instructions with good grammar.
• Strong interpersonal and customer service skills.

Responsibilities

• Answer central telephone system and direct calls to appropriate staff.
• Receive patients and visitors, answer questions, and refer to managers as needed.
• Operate office machines and computers to process patients efficiently.
• Compose, type, and edit correspondence and reports.
• Assist patients with use of clinic facilities and services.
• Support office procedures and general administrative tasks.
• Follow safety policies and contribute to quality customer service.

Skills

Detail oriented

Professional attitude

Reliable

Management and organizational skills

Verbal & written instructions

Interpersonal skills

English communication

Mathematical/analytical ability

Basic computer operation

Microsoft Excel

Microsoft Word

Outlook

HIPAA/regulations knowledge

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

SECTION 1: Job Summary (Summary of the basic functions of the position)The front desk clerk performs routine clerical, secretarial and administrative work in answeringtelephones, receiving the public, providing customer assistance, data processing, and record-keeping.SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)Maintains office procedures and assists with administrative tasks.Answers central telephone system and directs calls accordingly.Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.Operates office machines and computers as required to ensure patients are processed correctly and effectively.Duplicates and distributes materials as necessary.Composes, types and edits correspondence, reports, memoranda and other material.Assists patients with the use of the practice / clinic facilities or services.Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.Performs other duties that may be necessary or in the best interest of the organization.SECTION 3: Experience RequirementsOne (1)+ year of retail or clinical front desk experience, preferredSECTION 4: Knowledge, Skills and Abilities RequirementsDetail oriented, professional attitude, reliableManagement and organizational skills to support the leadership of this functionAbility to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretationsInterpersonal skills to support customer service, functional, and team mate support needsAble to communicate effectively in English, both verbally and in writingMathematical and/or analytical ability for basic to intermediate problem solvingBasic to intermediate computer operationProficiency with Microsoft Excel, Word, and OutlookSpecialty knowledge of systems relating to job functionKnowledge of state and federal regulations for this position; general understanding of HIPAA guidelinesSECTION 5: Supervisory Responsibilities:This position has no supervisory responsibilities.